Customer Service employee (Vianen, Netherlands)

Sonova
Netherlands
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Problem-solving","Attention to detail","Teamwork"]

The role supports CI users and professionals by answering inquiries by phone and email, providing first-line troubleshooting for product issues, processing orders and returns in SAP, reconciling invoices, and maintaining master data in our CRM (SalesForce) and SAP. You will work closely with logistics and the Benelux team from our Vianen office to ensure smooth operations and high customer satisfaction.

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FursaFursa
Sonova
Sonova
4 months ago

Customer Service employee (Vianen, Netherlands)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

The role supports CI users and professionals by answering inquiries by phone and email, providing first-line troubleshooting for product issues, processing orders and returns in SAP, reconciling invoices, and maintaining master data in our CRM (SalesForce) and SAP. You will work closely with logistics and the Benelux team from our Vianen office to ensure smooth operations and high customer satisfaction.
Location: Netherlands
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Beantwoorden van vragen (telefonisch en via e-mail) van CI-dragers, zakelijke relaties als collega’s (lokaal en internationaal).
  • •Eerstelijns trouble shooting bij onverhoopte storing van onze producten.
  • •Verwerken van bestellingen en wissels van (nieuwe/retour) producten (SAP).
  • •Verwerken van facturen van lokaal verzonden bestellingen.
  • •Zorgdragen voor het up-to-date houden van onze masterdata in ons CRM systeem (SalesForce) en SAP.

Key Requirements

  • •Beantwoorden van vragen (telefonisch en via e-mail) van CI-dragers, zakelijke relaties en collega’s (lokaal en internationaal).
  • •Eerstelijns trouble shooting bij onverhoopte storing van onze producten.
  • •Verwerken van bestellingen en wissels van (nieuwe/retour) producten (SAP).
  • •Verwerken van facturen van lokaal verzonden bestellingen.
  • •Zorgdragen voor het up-to-date houden van onze masterdata in ons CRM systeem (SalesForce) en SAP.
Experience:HealthcareMedical devices
Skills:CommunicationCustomer serviceProblem-solvingAttention to detailTeamwork
Languages:DutchEnglish
Tech Stack:SAPSalesforce

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website