Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead strategic AI transformation initiatives for Fortune 500 legal departments, owning senior client relationships and shaping how organizations leverage AI to transform operations. Oversee delivery and in-life performance for enterprise clients, work with product and delivery teams to ensure adoption and measurable success, and establish ROI and success metrics for ongoing engagements while collaborating with sales.

Location: Palo Alto

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead end-to-end implementation of AI initiatives, quarterbacking cross-functional teams to deliver high-stakes programs with measurable business impact.
•Orchestrate internal resources to bring the best of our capabilities to each customer.
•Develop and implement frameworks to measure ROI and showcase value realization to stakeholders.
•Build and nurture executive relationships across legal, technology, and business functions.
•Identify and unlock new value opportunities within existing customers.

Key Requirements

•5+ years of experience in enterprise software implementation or equivalent strategic roles in software & services companies.
•Experience delivering to the largest companies in the world.
•Comfort with AI and advanced technologies with an ability to learn quickly and train and mentor customers on the technology.
•Bachelor’s degree in business, computer science, or related fields.
•Legal training or a law degree is an advantage, but not required.

Experience:5+ yearsEnterprise softwareAI

Education:Bachelor's

Skills:CommunicationInterpersonalTime managementWritten & verbal communicationProblem-solving

Languages:English

Tech Stack:AI

Company Brief

Eudia

Eudia builds AI-powered recruitment and hiring tools that automate candidate sourcing, engagement, assessment, and interview coordination, helping employers streamline hiring workflows, reduce time-to-hire, and deliver a more efficient candidate experience.

Industry: HR Tech

Website

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Eudia

9 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Palo Alto

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead end-to-end implementation of AI initiatives, quarterbacking cross-functional teams to deliver high-stakes programs with measurable business impact.
•Orchestrate internal resources to bring the best of our capabilities to each customer.
•Develop and implement frameworks to measure ROI and showcase value realization to stakeholders.
•Build and nurture executive relationships across legal, technology, and business functions.
•Identify and unlock new value opportunities within existing customers.

Key Requirements

•5+ years of experience in enterprise software implementation or equivalent strategic roles in software & services companies.
•Experience delivering to the largest companies in the world.
•Comfort with AI and advanced technologies with an ability to learn quickly and train and mentor customers on the technology.
•Bachelor’s degree in business, computer science, or related fields.
•Legal training or a law degree is an advantage, but not required.

Experience:5+ yearsEnterprise softwareAI

Education:Bachelor's

Skills:CommunicationInterpersonalTime managementWritten & verbal communicationProblem-solving

Languages:English

Tech Stack:AI

Company Brief

Eudia

Industry: HR Tech

Website