WebMD

4 weeks ago

Client Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Experienced client services professional at Medscape/WebMD, responsible for post-sale account management, ensuring timely delivery of solutions, and maintaining strong client relationships. Works cross-functionally with Sales and Project Managers, leveraging AI tools to optimize workflows and drive client satisfaction in a fast-paced healthcare environment.

Location: Newark

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build and maintain strong client relationships, including onsite presence as needed
•Support overall client satisfaction by providing the highest caliber customer-service experience
•Partner with Sales to help meet client and internal goals and improve overall business performance
•Manage day-to-day partnership and collaboration with all departments from sale to execution and launch
•Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health

Pay and Benefits

Perks:Health Insurance401kLife InsuranceDisability InsuranceCommuter Benefits

Key Requirements

•Bachelor’s degree preferred or related experience in digital, agency and healthcare
•1-2 years of experience in Account Management or Client Service
•1-2 years of experience with a combination of digital, agency and healthcare experience
•Experience in pharmaceutical/HCP advertising, healthcare, or medical/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute
•Familiarity with HCP-based clients including MLR process

Experience:HealthcarePharmaceuticalDigital advertising

Skills:CommunicationOrganizationProblem-solvingProject managementCustomer service

Tech Stack:GeminiClaudeChatGPTAIAutomation

Company Brief

WebMD

Operates a leading online health information and health services platform offering medical news, symptom checkers, drug information, and physician directory services to consumers and healthcare professionals.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: New York, United States

Founded: 1996

Website LinkedIn

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WebMD

4 weeks ago

Client Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Newark

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build and maintain strong client relationships, including onsite presence as needed
•Support overall client satisfaction by providing the highest caliber customer-service experience
•Partner with Sales to help meet client and internal goals and improve overall business performance
•Manage day-to-day partnership and collaboration with all departments from sale to execution and launch
•Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health

Pay and Benefits

Perks:Health Insurance401kLife InsuranceDisability InsuranceCommuter Benefits

Key Requirements

•Bachelor’s degree preferred or related experience in digital, agency and healthcare
•1-2 years of experience in Account Management or Client Service
•1-2 years of experience with a combination of digital, agency and healthcare experience
•Experience in pharmaceutical/HCP advertising, healthcare, or medical/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute
•Familiarity with HCP-based clients including MLR process

Experience:HealthcarePharmaceuticalDigital advertising

Skills:CommunicationOrganizationProblem-solvingProject managementCustomer service

Tech Stack:GeminiClaudeChatGPTAIAutomation

Company Brief

WebMD

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: New York, United States

Founded: 1996

Website LinkedIn