Senior Global Escalations Specialist, Member Experience (Singapore)

Match Group
Singapore
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Analytical thinking"]

Support and protect our user base by handling global escalations across trust & safety and support policy. Investigate complex, high‑stakes cases, coordinate with cross‑functional partners, assist engineering on bug reports, and drive process improvements to enhance member experience and platform integrity.

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Match Group
Match Group
6 months ago

Senior Global Escalations Specialist, Member Experience (Singapore)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support and protect our user base by handling global escalations across trust & safety and support policy. Investigate complex, high‑stakes cases, coordinate with cross‑functional partners, assist engineering on bug reports, and drive process improvements to enhance member experience and platform integrity.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the Tinder experience.
  • •Investigate, troubleshoot, and drive our most sensitive complex escalations to resolution, spanning topics across Trust & Safety and member support.
  • •Investigate bug and app functionality reports and work with Engineering to help them resolve issues.
  • •Collect user feedback on new product and feature rollouts.
  • •Communicate and coordinate with cross-functional partners across Member Experience, Engineering, Comms, Marketing, Legal, outsourced partner teams and more.

Key Requirements

  • •Minimum 3+ years of experience.
  • •Bachelor degree or equivalent.
  • •Basic knowledge of Zendesk.
  • •Ability to understand and summarize complex cases quickly.
  • •Experience leading projects and collaborating effectively with cross-functional partners.
Experience:3+ years
Education:Bachelor's
Skills:CommunicationProblem-solvingAnalytical thinking
Tech Stack:Zendesk

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Match Group
Operates a portfolio of consumer dating products and services, including Tinder, Match.com, PlentyOfFish, and Hinge, connecting millions of users globally through mobile and web platforms.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dallas, United States
Founded: 1995
Glassdoor
Glassdoor: 3.8
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