Information Technology Support Specialist - TS/SCI w/Poly

General Dynamics
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: associatesSkills: ["Professionalism","Empathy","Clear communication","Team collaboration","Problem-solving"]

Provide enterprise help desk support by responding to user inquiries via phone, email, chat, and ticketing systems. Diagnose and resolve basic hardware, software, and network connectivity issues, guide users through troubleshooting, and escalate complex problems to second-level support when needed. Install and update software, assist with account and access issues, maintain IT asset inventory, and document resolutions while ensuring compliance with IT policies and security requirements for TS/SCI with Polygraph.

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General Dynamics
General Dynamics
3 days ago

Information Technology Support Specialist - TS/SCI w/Poly

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide enterprise help desk support by responding to user inquiries via phone, email, chat, and ticketing systems. Diagnose and resolve basic hardware, software, and network connectivity issues, guide users through troubleshooting, and escalate complex problems to second-level support when needed. Install and update software, assist with account and access issues, maintain IT asset inventory, and document resolutions while ensuring compliance with IT policies and security requirements for TS/SCI with Polygraph.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to user inquiries via phone, email, chat, or ticketing systems and log requests in the help desk ticketing system.
  • •Diagnose and resolve basic hardware, software, and network connectivity issues and provide step-by-step troubleshooting guidance.
  • •Install, configure, and update software on user devices; assist with password resets, account lockouts, and access issues.
  • •Escalate complex issues to second-level support or specialized teams via ticketing system.
  • •Document solutions and maintain accurate records of support interactions and resolutions; contribute to knowledge base articles.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Associates of Arts or Associates of Science education.
  • •5+ years of related experience in IT support.
  • •CompTIA Security+ certification required within 3 months of start date.
  • •TS/SCI with Polygraph security clearance must currently be possessed.
  • •US Citizenship required.
Experience:5+ years
Education:Associate's
Skills:ProfessionalismEmpathyClear communicationTeam collaborationProblem-solving
Certifications:CompTIA Security+
Tech Stack:Help desk ticketing systemRemote access toolsPhoneEmailChatIT asset inventory

Eligibility

Security Clearance:Top Secret SCI + Polygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn