Senior SAP Basis Engineer

NTT
Michigan
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Client service orientation","Written communication","Verbal communication","Adaptability","Mentoring"]

Ensure clients’ critical SAP applications (including ERP and middleware) stay operational by monitoring, investigating, and resolving escalated incidents within SLA timeframes. Independently troubleshoot highly technical issues, capture resolution details, and support Service Desk, Operations Center, and L3 teams. Lead change implementations with risk mitigation, manage escalated tickets, and support disaster recovery while optimizing processes through automation and knowledge sharing.

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FursaFursa
NTT
NTT
3 days ago

Senior SAP Basis Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Ensure clients’ critical SAP applications (including ERP and middleware) stay operational by monitoring, investigating, and resolving escalated incidents within SLA timeframes. Independently troubleshoot highly technical issues, capture resolution details, and support Service Desk, Operations Center, and L3 teams. Lead change implementations with risk mitigation, manage escalated tickets, and support disaster recovery while optimizing processes through automation and knowledge sharing.
Location: Michigan
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively manage, monitor, and resolve escalated application incidents to restore critical services quickly.
  • •Investigate technical issues, provide independent resolution, and deliver consistent progress updates to stakeholders.
  • •Capture necessary information for immediate resolutions and support Service Desk, Operations Center, and L3 teams.
  • •Manage escalated tickets, follow through with change implementations, and support disaster recovery efforts.
  • •Maintain SLA adherence, act as emergency support when needed, and optimize processes through automation opportunities.

Key Requirements

  • •Deep technical skills in packaged application technologies such as ERP and middleware for business-critical software.
  • •Advanced proficiency in change management processes, including planning, monitoring, and executing changes with risk mitigation.
  • •Experience managing ticketing tools and using effective shift-left work management practices.
  • •Advanced managed services experience and understanding of IT service management industry standards.
  • •Bachelor’s degree in information technology/computing or equivalent work experience.
Education:Bachelor's in information technology / computing
Skills:Client service orientationWritten communicationVerbal communicationAdaptabilityMentoring
Tech Stack:SAPERPMiddleware

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn