Senior ServiceNow Developer

Dow
India
Workplace: OnsiteFull timeFunction: Software EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Organizational skills","Facilitation skills","Communication skills"]

Develop and operate Dow’s ServiceNow IT Service Management foundational platform as part of the Service Operations Intelligence team. You’ll design and deliver integrated solutions that meet stakeholder requirements, perform ServiceNow development across ITSM/ITOM/ITAM and GRC, and support service operations reliability. Partner with Service Managers to manage service design, transition, and operations, help resolve issues, and drive continuous improvement to meet SLAs and client satisfaction goals.

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FursaFursa
Dow
Dow
1 day ago

Senior ServiceNow Developer

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Last checked: 1 hour agoStatus: Live

Job Summary

Develop and operate Dow’s ServiceNow IT Service Management foundational platform as part of the Service Operations Intelligence team. You’ll design and deliver integrated solutions that meet stakeholder requirements, perform ServiceNow development across ITSM/ITOM/ITAM and GRC, and support service operations reliability. Partner with Service Managers to manage service design, transition, and operations, help resolve issues, and drive continuous improvement to meet SLAs and client satisfaction goals.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Evaluate and develop new capabilities to meet business requirements and define service deployment strategy.
  • •Perform ServiceNow development and support integrated solutions aligned to stakeholder requirements.
  • •Maintain service operations materials to support adoption and operational reliability.
  • •Drive continuous improvement efforts to meet or exceed client satisfaction goals and SLAs.
  • •Assist with issue resolution and work with Service Managers and team members to ensure timely, quality delivery of service management solutions.

Pay and Benefits

Perks:Health InsuranceLife Insurance401kPaid LeaveEquityLearning Budget

Key Requirements

  • •Bachelor’s degree in an IT discipline (preferred) and a minimum of 5 years of relevant experience.
  • •Deep knowledge of ServiceNow development and how different modules function.
  • •Experience with ServiceNow platform development and configuration.
  • •Experience with ITIL framework and IT service management/service operations concepts.
  • •Experience building codes for ITSM, ITOM, ITAM, and GRC.
Experience:5+ yearsIT service managementITILDevOps
Education:Bachelor's in IT discipline
Skills:Organizational skillsFacilitation skillsCommunication skills
Tech Stack:ServiceNowITILJavaScriptDevOpsAgile MethodologiesITSMITOMITAMGRCSDM

Company Brief

Dow
Global materials science company producing chemicals, plastics, and advanced materials for industries including packaging, infrastructure, transportation, and consumer care. Offers solutions across supply chains with large-scale manufacturing and R&D capabilities.
Industry: Materials Science
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Midland, United States
Founded: 1897
WebsiteLinkedIn