Service Reception Supervisor

Al Tayer Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Leadership","Team motivation","Work under pressure","Attention to detail","Computer literacy"]

Supervise service reception for a luxury automotive workshop: greet customers, book service based on available labour hours, document repair needs, and ensure customers are never left unattended. Coordinate with service advisors, workshop operations, call center updates, parts on delivery delays, and sales on service contracts. Manage shuttle/courtesy car logistics, handle complaints and repeat-issue follow-ups, maintain reception cleanliness and service boards, and lead reception drivers and car cleaners.

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Al Tayer Group
Al Tayer Group
1 day ago

Service Reception Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Supervise service reception for a luxury automotive workshop: greet customers, book service based on available labour hours, document repair needs, and ensure customers are never left unattended. Coordinate with service advisors, workshop operations, call center updates, parts on delivery delays, and sales on service contracts. Manage shuttle/courtesy car logistics, handle complaints and repeat-issue follow-ups, maintain reception cleanliness and service boards, and lead reception drivers and car cleaners.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Receive and greet customers, check available labour hours, book service, record servicing/repair needs, and update service boards/repair orders.
  • •Ensure customers are assisted and directed to assigned service advisors; coordinate arrival updates and rebooking in case of delays.
  • •Organize and manage shuttle/courtesy car services and maintain accurate log books.
  • •Handle customer complaints and follow up with service advisors/workshop to resolve issues, including repeat complaints.
  • •Coordinate information between operators, service advisors, workshop, parts, and sales to enable smooth workshop operations and maintain reception standards.

Key Requirements

  • •Graduate in any discipline.
  • •3-5 years experience in the automotive service industry.
  • •Ability to lead, develop and motivate teams.
  • •Ability to deal with work under pressure and tight deadlines.
  • •High attention to detail and computer literate.
Experience:3-5 yearsAutomotive service
Skills:LeadershipTeam motivationWork under pressureAttention to detailComputer literacy

Company Brief

Al Tayer Group
Privately held UAE conglomerate founded in 1979 operating across automotive, luxury & lifestyle retail, real estate and ventures. Al Tayer Group represents global brands, runs retail and e‑commerce operations, and has diversified investments across the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1979
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