Operations Support Specialist, (Bangladesh)

Commure
Dhaka
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Time management","Adaptability"]

Support day-to-day operations by collecting weekly MDS schedules, coordinating shift coverage, and monitoring operational tools (Zendesk, EHR Hub, Slack) to escalate issues. Maintain operational trackers and operational data integrity, including weekly reporting updates to stakeholders. Assist with end-to-end EHR credentialing activities under supervision, coordinate transport requests, and support security compliance tasks such as monthly ORSV audits and onboarding needs.

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FursaFursa
Commure
Commure
3 days ago

Operations Support Specialist, (Bangladesh)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 35 minutes agoStatus: Live

Job Summary

Support day-to-day operations by collecting weekly MDS schedules, coordinating shift coverage, and monitoring operational tools (Zendesk, EHR Hub, Slack) to escalate issues. Maintain operational trackers and operational data integrity, including weekly reporting updates to stakeholders. Assist with end-to-end EHR credentialing activities under supervision, coordinate transport requests, and support security compliance tasks such as monthly ORSV audits and onboarding needs.
Location: Dhaka
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Collect weekly MDS schedules to support daily shift coverage planning.
  • •Coordinate with MDSs for timely arrival and attendance-related updates to the Operations team.
  • •Monitor Zendesk, EHR Hub (vercel), Slack, and other operational tools; escalate assigned issues as required.
  • •Support EHR credentialing activities under supervision (account requests, activation, maintenance, troubleshooting, revocation).
  • •Maintain operational trackers, validate transport claims with Facilities, and support security compliance activities including monthly ORSV audits and data reporting.

Key Requirements

  • •Bachelor’s (graduation) from a recognized accredited university.
  • •1–2 years of relevant experience in operations or project management (preferred).
  • •Proficient touch typing with a minimum speed of 50 WPM.
  • •Moderately expert in Microsoft Office (Word, Excel, PowerPoint) and Gsuite (Docs, Sheets, Forms, Slides).
  • •Strong communication, interpersonal skills, and analytical ability to manage issues using data and critical thinking.
Experience:1+ yearsOperationsProject management
Education:Bachelor's
Skills:CommunicationInterpersonal skillsProblem-solvingTime managementAdaptability
Tech Stack:ZendeskSlackEHR HubVercelMicrosoft OfficeWordExcelPowerPointGoogle DocsGoogle SheetsGoogle FormsGoogle SlidesLucidchartConfluenceSmartsheetSlack (escalation)

Company Brief

Commure
Builds an AI-powered healthcare platform that automates clinical documentation, revenue cycle management, staff safety, and care coordination for hospitals and health systems, integrating with EHRs to reduce administrative burden and improve clinical and financial outcomes.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Mountain View, United States
Founded: 2017
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor