Test Center Manager

Prometric
San Francisco
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Professionalism","Decision-making","Report writing","Conflict resolution"]

Lead day-to-day operations at a Prometric test center, ensuring facilities and performance meet Prometric and client standards. Manage staffing schedules, supervise Test Center Administrators, and support hiring, training, and time/expense approvals. Oversee candidate security and verification procedures, resolve issues, maintain reporting, and operate required testing-room equipment (e.g., DVR/camera/IVR/alarm). Act as a TCA and support quality assurance and audits.

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FursaFursa
Prometric
Prometric
2 months ago

Test Center Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 days agoStatus: Live

Job Summary

Lead day-to-day operations at a Prometric test center, ensuring facilities and performance meet Prometric and client standards. Manage staffing schedules, supervise Test Center Administrators, and support hiring, training, and time/expense approvals. Oversee candidate security and verification procedures, resolve issues, maintain reporting, and operate required testing-room equipment (e.g., DVR/camera/IVR/alarm). Act as a TCA and support quality assurance and audits.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Ensure the test center’s facilities, operations, and performance consistently meet Prometric and testing-client standards.
  • •Plan staff schedules and supervise both regular and temporary Test Center Administrators.
  • •Oversee security/verification procedures for candidate registration, ensuring identification and eligibility are handled correctly.
  • •Hire and train new Test Center Administrators and review/approve timesheets and expenses.
  • •Operate required equipment (DVR/digital camera/telephone system IVR/alarm) and act as a TCA to administer tests while reporting irregularities or complaints.

Pay and Benefits

Perks:Paid Leave401kEmployee AssistanceVisionFsa

Key Requirements

  • •High school diploma or equivalent (college experience is a plus).
  • •Minimum 2 years of customer service experience (call center, retail, restaurant, etc.).
  • •1 year of management or supervisory experience.
  • •Must be 18 years of age to qualify.
  • •Familiarity with Microsoft Windows-based programs, including MS Office, Outlook, and web browsing (Explorer).
Experience:2+ yearsCustomer service
Education:High School
Skills:CommunicationProfessionalismDecision-makingReport writingConflict resolution
Tech Stack:Microsoft WindowsMS OfficeOutlookExplorerWeb browsingDVRDigital cameraTelephone system (IVR)Alarm system

Company Brief

Prometric
Provides computer-based testing, assessment, and credentialing services for certification bodies, professional associations, and academic institutions. Operates exam delivery, proctoring, and assessment programs across a global network.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Baltimore, United States
Founded: 1990
WebsiteLinkedIn