Test Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead day-to-day operations at a Prometric test center, ensuring facilities and performance meet Prometric and client standards. Manage staffing schedules, supervise Test Center Administrators, and support hiring, training, and time/expense approvals. Oversee candidate security and verification procedures, resolve issues, maintain reporting, and operate required testing-room equipment (e.g., DVR/camera/IVR/alarm). Act as a TCA and support quality assurance and audits.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Ensure the test center’s facilities, operations, and performance consistently meet Prometric and testing-client standards.
•Plan staff schedules and supervise both regular and temporary Test Center Administrators.
•Oversee security/verification procedures for candidate registration, ensuring identification and eligibility are handled correctly.
•Hire and train new Test Center Administrators and review/approve timesheets and expenses.
•Operate required equipment (DVR/digital camera/telephone system IVR/alarm) and act as a TCA to administer tests while reporting irregularities or complaints.

Pay and Benefits

Perks:Paid Leave401kEmployee AssistanceVisionFsa

Key Requirements

•High school diploma or equivalent (college experience is a plus).
•Minimum 2 years of customer service experience (call center, retail, restaurant, etc.).
•1 year of management or supervisory experience.
•Must be 18 years of age to qualify.
•Familiarity with Microsoft Windows-based programs, including MS Office, Outlook, and web browsing (Explorer).

Experience:2+ yearsCustomer service

Education:High School

Skills:CommunicationProfessionalismDecision-makingReport writingConflict resolution

Tech Stack:Microsoft WindowsMS OfficeOutlookExplorerWeb browsingDVRDigital cameraTelephone system (IVR)Alarm system

Company Brief

Prometric

Website

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Prometric

1 month ago

Test Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Ensure the test center’s facilities, operations, and performance consistently meet Prometric and testing-client standards.
•Plan staff schedules and supervise both regular and temporary Test Center Administrators.
•Oversee security/verification procedures for candidate registration, ensuring identification and eligibility are handled correctly.
•Hire and train new Test Center Administrators and review/approve timesheets and expenses.
•Operate required equipment (DVR/digital camera/telephone system IVR/alarm) and act as a TCA to administer tests while reporting irregularities or complaints.

Pay and Benefits

Perks:Paid Leave401kEmployee AssistanceVisionFsa

Key Requirements

•High school diploma or equivalent (college experience is a plus).
•Minimum 2 years of customer service experience (call center, retail, restaurant, etc.).
•1 year of management or supervisory experience.
•Must be 18 years of age to qualify.
•Familiarity with Microsoft Windows-based programs, including MS Office, Outlook, and web browsing (Explorer).

Experience:2+ yearsCustomer service

Education:High School

Skills:CommunicationProfessionalismDecision-makingReport writingConflict resolution

Tech Stack:Microsoft WindowsMS OfficeOutlookExplorerWeb browsingDVRDigital cameraTelephone system (IVR)Alarm system

Company Brief

Prometric

Website