Enterprise Customer Success Manager (US Remote)

Storylane
United States
Workplace: RemoteFull timeUSD 80,000 - 150,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Intercom","Zoom","CRM"]

Manage the full lifecycle of enterprise customers in a fast-moving, remote B2B SaaS environment. You’ll lead onboarding, enable adoption, and drive renewals and expansions by collaborating with Sales, RevOps, and Marketing, delivering executive-level QBRs, and shaping account plans to accelerate time-to-value for large customers.

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FursaFursa
Storylane
Storylane
7 months ago

Enterprise Customer Success Manager (US Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Manage the full lifecycle of enterprise customers in a fast-moving, remote B2B SaaS environment. You’ll lead onboarding, enable adoption, and drive renewals and expansions by collaborating with Sales, RevOps, and Marketing, delivering executive-level QBRs, and shaping account plans to accelerate time-to-value for large customers.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own enterprise onboarding post-sale and drive customers to fast, measurable time-to-value.
  • •Lead kickoffs, success plans, trainings, and tailored walkthroughs for sales and marketing use cases.
  • •Build relationships with day-to-day users and executive sponsors across Sales and Marketing; run QBRs and exec check-ins.
  • •Monitor account health (adoption, usage, outcomes), spot risk early, and drive action.
  • •Own renewals and drive expansion across your book of business: identify growth signals and run upgrade conversations.

Pay and Benefits

Salary: USD 80,000 - 150,000 annually

Key Requirements

  • •3+ years in B2B SaaS Customer Success / Implementation / Solutions with enterprise customers
  • •Experience partnering with marketing and sales teams (RevOps, Demand Gen, Sales Enablement, AEs) and communicating with VP/Head/Exec stakeholders
  • •Strong executive communication skills: agendas, recaps, and quarterly business reviews (QBRs)
  • •Experience owning renewals and expansions or partnering with Sales on commercials; ability to build account plans to drive growth
  • •Ability to run multi-stakeholder onboarding (admins, champions, IT/security, exec sponsors) and work autonomously in a remote, fast-moving environment
Experience:3+ yearsSaaSEnterprise software
Skills:IntercomZoomCRM
Tech Stack:IntercomZoomCRM

Company Brief

Storylane
Provides a no-code interactive demo and product storytelling platform enabling teams to create guided product demos, interactive walkthroughs, and personalized demo experiences to drive product-led growth and shorten sales cycles.
Industry: Enterprise Software
WebsiteLinkedIn