Product Support Officer (UAE Nationals Only)

Emirates Islamic Bank
Dubai
Workplace: OnsiteFull timeFunction: SalesExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Judgement","Customer service","Stakeholder partnership"]

Actively manage customer callbacks and support Wealth Management transactions across structured products, sukuks, equities, funds, and savings plans. Clearly explain product features, terms, and risks to ensure customers understand before confirmation. Maintain compliance with internal control frameworks, monitor service quality, document interactions for audit readiness, and escalate or resolve customer concerns by coordinating with Relationship Managers and internal stakeholders.

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FursaFursa
Emirates Islamic Bank
Emirates Islamic Bank
2 days ago

Product Support Officer (UAE Nationals Only)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Actively manage customer callbacks and support Wealth Management transactions across structured products, sukuks, equities, funds, and savings plans. Clearly explain product features, terms, and risks to ensure customers understand before confirmation. Maintain compliance with internal control frameworks, monitor service quality, document interactions for audit readiness, and escalate or resolve customer concerns by coordinating with Relationship Managers and internal stakeholders.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Execute mandatory customer callback procedures for Wealth Management products including structured products, sukuks, equities, funds, and savings plans.
  • •Explain key product features, terms, and associated risks to customers before transaction confirmation.
  • •Ensure adherence to internal compliance requirements, policies, and control frameworks while fulfilling regulatory requirements.
  • •Address customer queries and concerns promptly, professionally, and effectively.
  • •Coordinate with Relationship Managers and internal stakeholders to facilitate transaction processing and resolve issues, maintaining accurate records and documentation.

Pay and Benefits

Perks:Learning BudgetPaid LeaveHealth Insurance

Key Requirements

  • •Bachelor’s degree, preferably in business or finance.
  • •2+ years’ experience in the financial services industry with exposure to investment to takaful products.
  • •Knowledge of investment and takaful products (e.g., sukuks, funds, equities, structured products).
  • •Excellent written and verbal communication skills for customer interaction.
  • •Proficient in MS Office.
Experience:2+ yearsFinancial servicesWealth managementInvestment productsTakafulCustomer communication
Education:Bachelor's
Skills:CommunicationInterpersonal skillsJudgementCustomer serviceStakeholder partnership
Tech Stack:MS Office

Eligibility

Nationality:UAE National

Company Brief

Emirates Islamic Bank
Emirates Islamic is a Shari’a-compliant UAE bank offering personal, business and corporate banking, digital banking services, and Islamic finance products. Launched in 2004, it is part of the Emirates NBD Group and operates across the UAE.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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