Page Wide Industrial Remote Service Engineer

HP
Vancouver
Workplace: RemoteFull timeUSD 73,800 - 113,650 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4-7 yearsEducation: bachelorsSkills: ["Effective communication","Results orientation","Learning agility","Digital fluency","Customer centricity"]

Provide advanced remote service support across critical industrial technology areas, resolving complex single- or cross-technology incidents and designing specialized support solutions. Build and manage senior-level customer relationships, lead customer expectation management, and identify additional service opportunities during contract renewals. Collaborate across internal teams, interpret business challenges, and lead moderate-to-high complexity projects with clear reporting to support operational and strategic plans.

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FursaFursa
HP
HP
1 day ago

Page Wide Industrial Remote Service Engineer

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Last checked: 5 hours agoStatus: Live

Job Summary

Provide advanced remote service support across critical industrial technology areas, resolving complex single- or cross-technology incidents and designing specialized support solutions. Build and manage senior-level customer relationships, lead customer expectation management, and identify additional service opportunities during contract renewals. Collaborate across internal teams, interpret business challenges, and lead moderate-to-high complexity projects with clear reporting to support operational and strategic plans.
Location: Vancouver
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Utilize advanced technical expertise to operate critical or high-risk technology areas and/or support customer groups.
  • •Resolve complex incidents independently and collaborate on unusually complex, cross-technology issues.
  • •Apply organizational solutions and design specialized support solutions for highly complex customer requirements.
  • •Manage customer expectations through escalation processes and maintain strong relationships up to senior management levels.
  • •Identify additional services for future revenue growth, provide technical consultation during contract renewals, and lead moderate-to-high complexity projects.
Travel: Medium travel

Pay and Benefits

Salary: USD 73,800 - 113,650 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionDisability InsuranceLife InsurancePaid HolidaysPaid LeaveFlexible Spending

Key Requirements

  • •Four-year or graduate degree in computer science, information systems, or a related discipline, or equivalent work experience.
  • •Typically 4-7 years of work experience, preferably supporting HP products in customer support and mission-critical systems.
  • •Experience in customer base/account management, on-site customer support, and systems experience.
  • •Ability to operate one or more critical or high-risk technology areas (e.g., server administration, technical security management, performance management).
  • •Preferred ITIL certifications.
Experience:4-7 years
Education:Bachelor's in Computer Science, Information Systems, or related discipline
Skills:Effective communicationResults orientationLearning agilityDigital fluencyCustomer centricity
Certifications:ITIL
Tech Stack:AutomationOperating SystemsPreventive MaintenanceTechnical ServicesTechnical SupportTest EquipmentKey Performance Indicators (KPIs)

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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Glassdoor: 3.8
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