AspenTech

2 weeks ago

Sr Technical Support Engineer (Exp w/ Advanced Proces Control)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Join the Advanced Process Control software support team to collaborate with customers on complex technical issues and provide expert guidance. You’ll troubleshoot and resolve APC/DCS-related problems, escalate and drive cross-functional resolutions, and deliver intermediate/advanced training on Aspen DMC3 and Aspen GDOT. The role also includes pre-sales consultations, maintaining customer-focused training materials, and supporting product quality through pre-release software testing.

Location: Houston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Troubleshoot and resolve complex technical and/or engineering issues reported by customers using AspenTech proprietary software, tracking work in a CRM system.
•Escalate customer issues and drive resolutions cross-functionally within AspenTech.
•Deliver intermediate/advanced training classes and develop customer-focused training materials for new releases and applications.
•Conduct pre-sales consultations to identify prospects’ business problems and articulate AspenTech’s products as the solution.
•Serve as a subject matter expert in pre-release software testing, and coach team members; may also perform health checks and provide onsite support.

Travel: Medium travel

Key Requirements

•Bachelor’s or Master’s degree in chemical engineering, Electrical/Electronic Engineering, or a related discipline.
•Minimum 5+ years of relevant experience in process industries such as refining, chemicals, pharmaceuticals, or manufacturing.
•Strong understanding of chemical engineering and process control concepts, including closed-loop control systems (DCS, PID, computer-based control).
•Hands-on experience supporting real-world plant, manufacturing, or industrial environments.
•Experience with APC/DCS interface design, implementation, and application architecture, including controller interface databases and configurations.

Experience:5+ yearsProcess industriesRefiningChemicalsPharmaceuticalsManufacturing

Education:Bachelor's in Chemical engineering; Electrical/Electronic Engineering

Skills:CommunicationPresentationCustomer-first mindsetCoachingCollaboration

Tech Stack:Aspen DMC3Aspen GDOTAdvanced Process Control (APC)DCSPIDCRMMESOPC DAOPC UAControl theoryNetworkingCybersecurity

Company Brief

AspenTech

Provides software and AI-driven solutions for process industries to optimize asset performance, engineering, and operations. Helps energy, chemicals, and manufacturing companies improve efficiency, reliability, and sustainability.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bedford, United States

Founded: 1981

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

AspenTech

2 weeks ago

Sr Technical Support Engineer (Exp w/ Advanced Proces Control)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Houston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Troubleshoot and resolve complex technical and/or engineering issues reported by customers using AspenTech proprietary software, tracking work in a CRM system.
•Escalate customer issues and drive resolutions cross-functionally within AspenTech.
•Deliver intermediate/advanced training classes and develop customer-focused training materials for new releases and applications.
•Conduct pre-sales consultations to identify prospects’ business problems and articulate AspenTech’s products as the solution.
•Serve as a subject matter expert in pre-release software testing, and coach team members; may also perform health checks and provide onsite support.

Travel: Medium travel

Key Requirements

•Bachelor’s or Master’s degree in chemical engineering, Electrical/Electronic Engineering, or a related discipline.
•Minimum 5+ years of relevant experience in process industries such as refining, chemicals, pharmaceuticals, or manufacturing.
•Strong understanding of chemical engineering and process control concepts, including closed-loop control systems (DCS, PID, computer-based control).
•Hands-on experience supporting real-world plant, manufacturing, or industrial environments.
•Experience with APC/DCS interface design, implementation, and application architecture, including controller interface databases and configurations.

Experience:5+ yearsProcess industriesRefiningChemicalsPharmaceuticalsManufacturing

Education:Bachelor's in Chemical engineering; Electrical/Electronic Engineering

Skills:CommunicationPresentationCustomer-first mindsetCoachingCollaboration

Tech Stack:Aspen DMC3Aspen GDOTAdvanced Process Control (APC)DCSPIDCRMMESOPC DAOPC UAControl theoryNetworkingCybersecurity

Company Brief

AspenTech

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bedford, United States

Founded: 1981

Website LinkedIn