Care Companion I (Overnight, Part-Time, Urdu Speaking)

Carrot
India
Workplace: RemotePart timeINR 917,000 - 1,100,000 annuallyFunction: Administration & Executive AssistanceExperience: 1-3 yearsEducation: bachelorsSkills: ["Empathy","Communication","Cultural fluency","Accuracy","Urgency"]

Support Urdu-speaking members through their family-forming journeys as a primary point of contact via phone and email. Provide empathetic, accurate guidance on fertility and family-building options, help members navigate benefits and eligibility, and document interactions consistently in Zendesk. Identify when cases require escalation and help improve Urdu-specific resources and FAQs while meeting response time and quality benchmarks within an overnight part-time schedule.

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FursaFursa
Carrot
Carrot
1 month ago

Care Companion I (Overnight, Part-Time, Urdu Speaking)

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Last checked: 2 hours agoStatus: Live

Job Summary

Support Urdu-speaking members through their family-forming journeys as a primary point of contact via phone and email. Provide empathetic, accurate guidance on fertility and family-building options, help members navigate benefits and eligibility, and document interactions consistently in Zendesk. Identify when cases require escalation and help improve Urdu-specific resources and FAQs while meeting response time and quality benchmarks within an overnight part-time schedule.
Location: India
Workplace: Remote
Employment Type: Part time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Serve as a primary point of contact, guiding members through their family-forming journey starting from their first interaction with Carrot.
  • •Respond to member inquiries via phone and email with empathy, accuracy, and urgency in both English and Urdu.
  • •Help members understand and navigate their Carrot benefits, including eligibility, coverage, and next steps.
  • •Support members across fertility treatment, fertility preservation, adoption, donor-assisted reproduction, and gestational carrier arrangements; escalate clinical or sensitive cases as needed.
  • •Document every member interaction in Zendesk and meet response-time, quality, and satisfaction benchmarks; share language- or region-specific insights to improve the experience.

Pay and Benefits

Salary: INR 917,000 - 1,100,000 annually
Equity and Bonus:Equity
Perks:Parental LeaveEquity

Key Requirements

  • •Bachelor's degree.
  • •1-3 years of experience in a direct customer service, healthcare, or client-facing role.
  • •Strong written and verbal communication skills in both English and Urdu.
  • •Ability to empathetically support a diverse member population through all paths to parenthood.
  • •Can document and manage member interactions accurately and consistently in a support workflow.
Experience:1-3 yearsHealthcareCustomer service
Education:Bachelor's
Skills:EmpathyCommunicationCultural fluencyAccuracyUrgency
Languages:EnglishUrdu
Tech Stack:ZendeskJiraConfluenceSlack

Company Brief

Carrot
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Industry: HealthTech
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