Care Companion I (Overnight, Part-Time, Urdu Speaking)

Carrot
India
Workplace: RemotePart timeINR 917,000 - 1,100,000Function: Administration & Executive AssistanceExperience: 1-3 yearsEducation: bachelorsSkills: ["Empathy","Cultural fluency","Communication","Accuracy","Urgency"]

Support Carrot members in their family-forming journeys as a primary point of contact via phone and email, with a focus on Urdu-speaking members. You’ll respond with empathy and accuracy, help members understand benefits eligibility and next steps, document interactions in Zendesk, and escalate clinical or sensitive cases as needed. You’ll meet part-time response and quality benchmarks while collaborating with the broader Care Companion team to improve the experience.

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Carrot
Carrot
3 days ago

Care Companion I (Overnight, Part-Time, Urdu Speaking)

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Last checked: 3 hours agoStatus: Live

Job Summary

Support Carrot members in their family-forming journeys as a primary point of contact via phone and email, with a focus on Urdu-speaking members. You’ll respond with empathy and accuracy, help members understand benefits eligibility and next steps, document interactions in Zendesk, and escalate clinical or sensitive cases as needed. You’ll meet part-time response and quality benchmarks while collaborating with the broader Care Companion team to improve the experience.
Location: India
Workplace: Remote
Employment Type: Part time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Serve as the primary point of contact guiding members from their first interaction through their family-forming journey.
  • •Respond to member inquiries via phone and email with empathy, accuracy, and urgency.
  • •Help members understand their Carrot benefit, including eligibility, coverage, and next steps.
  • •Support members across multiple family-forming paths and journeys.
  • •Document interactions in Zendesk and escalate clinical or sensitive cases as needed.

Pay and Benefits

Salary: INR 917,000 - 1,100,000
Equity and Bonus:Equity
Perks:EquityParental Leave

Key Requirements

  • •Bachelor’s degree.
  • •1-3 years of experience in direct customer service, healthcare, or a client-facing role.
  • •Strong written and verbal communication skills in both English and Urdu.
  • •Ability to empathetically support a diverse member population through all paths to parenthood.
  • •Experience with KPIs or call center metrics (nice to have).
Experience:1-3 yearsHealthcareCustomer serviceClient-facingDigital health
Education:Bachelor's
Skills:EmpathyCultural fluencyCommunicationAccuracyUrgency
Languages:EnglishUrdu
Tech Stack:ZendeskJiraConfluenceSlack

Company Brief

Carrot
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Industry: HealthTech
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