Mastercard

1 month ago

Senior Specialist, Product Operations, Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead onboarding and operationalizing Mastercard Network Product solutions, driving product strategy with Product Managers and Engineering, coordinating pilot/tests, and delivering a seamless customer onboarding experience in the credit card payments ecosystem. Responsible for communications to leadership, documentation, and improving end-to-end customer experience through data-driven insights and cross-functional collaboration across product, implementation, and regional teams.

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Own onboarding-related activities across product, implementation, and regional teams to ensure a smooth end-to-end experience for customers.
•Collaborate with product management and engineering to pilot, test, and document new Network Product solutions and associated customer communications.
•Monitor program health, synthesize status updates, and translate insights into actionable leadership recommendations.
•Lead customer feedback engagements to identify pain points and inform roadmap prioritization during incidents or service disruptions.
•Scale and coach the Global Product Operations Customer Experience team to ensure operational excellence and cross-functional alignment.

Key Requirements

•Deep expertise in payments, Mastercard ecosystem, or broader financial services, with understanding of how technology delivery drives business outcomes.
•Ability to work independently with end-to-end ownership of program delivery and strong judgment.
•Excellent stakeholder management with senior/executive influence and cross-functional credibility.
•Continuous improvement mindset to enhance delivery frameworks and operational processes.
•Data-driven decision making, risk assessment, and ability to resolve escalations in fast-paced environments.

Experience:PaymentsFintechCard payments

Skills:CommunicationStakeholder managementProblem-solvingAnalyticalCollaboration

Tech Stack:Data visualizationAIData analytics

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

1 month ago

Senior Specialist, Product Operations, Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Own onboarding-related activities across product, implementation, and regional teams to ensure a smooth end-to-end experience for customers.
•Collaborate with product management and engineering to pilot, test, and document new Network Product solutions and associated customer communications.
•Monitor program health, synthesize status updates, and translate insights into actionable leadership recommendations.
•Lead customer feedback engagements to identify pain points and inform roadmap prioritization during incidents or service disruptions.
•Scale and coach the Global Product Operations Customer Experience team to ensure operational excellence and cross-functional alignment.

Key Requirements

•Deep expertise in payments, Mastercard ecosystem, or broader financial services, with understanding of how technology delivery drives business outcomes.
•Ability to work independently with end-to-end ownership of program delivery and strong judgment.
•Excellent stakeholder management with senior/executive influence and cross-functional credibility.
•Continuous improvement mindset to enhance delivery frameworks and operational processes.
•Data-driven decision making, risk assessment, and ability to resolve escalations in fast-paced environments.

Experience:PaymentsFintechCard payments

Skills:CommunicationStakeholder managementProblem-solvingAnalyticalCollaboration

Tech Stack:Data visualizationAIData analytics

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor