Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the first point of contact for clients, handling inquiries via phone, email, and digital channels. Provide accurate information on telecommunications and IT solutions, resolve product/service issues by clarifying problems and explaining best-fit solutions, and maintain detailed customer records in a CRM system. Collaborate with technical support and sales to resolve complex cases, and process client orders, forms, applications, and requests while following communication procedures and policies.

Location: Plano

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to customer enquiries promptly and professionally via phone, email, and digital platforms.
•Provide accurate information about the company’s telecommunications and IT solutions.
•Resolve product or service problems by clarifying customer complaints, identifying causes, and explaining solutions.
•Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
•Process orders, forms, applications, and requests; collaborate with internal teams to resolve complex issues efficiently.

Pay and Benefits

Salary: USD 16.38 - 27.9 hourly

Key Requirements

•Proven experience in a customer support role or a similar client-facing position.
•Exceptional communication and active listening skills with a professional, courteous telephone manner.
•Strong problem-solving skills, including the ability to de-escalate situations.
•Proficiency in using computers and familiarity with CRM systems.
•Experience in the telecommunications or IT industry is a significant advantage.

Experience:TelecommunicationsITCustomer support

Skills:CommunicationActive listeningProblem-solvingDe-escalationMultitasking

Tech Stack:CRMPhoneEmail

Company Brief

Qureos

Website

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Qureos

5 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Plano

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to customer enquiries promptly and professionally via phone, email, and digital platforms.
•Provide accurate information about the company’s telecommunications and IT solutions.
•Resolve product or service problems by clarifying customer complaints, identifying causes, and explaining solutions.
•Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
•Process orders, forms, applications, and requests; collaborate with internal teams to resolve complex issues efficiently.

Pay and Benefits

Salary: USD 16.38 - 27.9 hourly

Key Requirements

•Proven experience in a customer support role or a similar client-facing position.
•Exceptional communication and active listening skills with a professional, courteous telephone manner.
•Strong problem-solving skills, including the ability to de-escalate situations.
•Proficiency in using computers and familiarity with CRM systems.
•Experience in the telecommunications or IT industry is a significant advantage.

Experience:TelecommunicationsITCustomer support

Skills:CommunicationActive listeningProblem-solvingDe-escalationMultitasking

Tech Stack:CRMPhoneEmail

Company Brief

Qureos

Website