Counter Sales Associate

Ferguson
San Jose
Workplace: OnsiteFull timeUSD 25.04 - 35.03 hourlyFunction: SalesExperience: 1-3 yearsSkills: ["Communication","Relationship building","Consultative selling","Self-motivation","Organizational skills"]

Serve as a trusted sales and product expert for plumbing and HVAC contractor customers. Engage shoppers at the counter, phone, and email to understand needs, recommend solutions, and drive upsell/cross-sell of strategic products. Use catalogs and manufacturer databases to find parts accurately, process transactions, manage special orders and back-orders, and maintain an organized, safety-first counter environment.

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Ferguson
Ferguson
3 days ago

Counter Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Serve as a trusted sales and product expert for plumbing and HVAC contractor customers. Engage shoppers at the counter, phone, and email to understand needs, recommend solutions, and drive upsell/cross-sell of strategic products. Use catalogs and manufacturer databases to find parts accurately, process transactions, manage special orders and back-orders, and maintain an organized, safety-first counter environment.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Continuously learn and apply knowledge of plumbing, HVAC, and related products to guide customer purchasing decisions.
  • •Drive sales growth through upselling, cross-selling, and promotion of strategic products and programs.
  • •Locate parts using catalogs, computer systems, and manufacturer databases; provide accurate, timely information.
  • •Manage special orders and follow up on order status, back-orders, and delivery timelines; process transactions accurately and efficiently.

Pay and Benefits

Salary: USD 25.04 - 35.03 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •1–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience preferred.
  • •Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Digital literacy to learn new systems quickly, with organizational skills and ability to lift up to 50 lbs.
Experience:1-3 yearsPlumbingHVACCustomer serviceSales
Skills:CommunicationRelationship buildingConsultative sellingSelf-motivationOrganizational skills
Tech Stack:Computer systemsCatalogsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn