NTT

2 days ago

MS Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 22 minutes agoStatus: Live

Job Summary

Provide first-line support for clients’ Collaboration, Contact Centre, and Voice systems by monitoring private and public cloud infrastructure and responding to incidents quickly. Investigate root causes, execute approved maintenance (e.g., patching and configuration changes), and deliver telephonic or chat support when needed. Proactively prevent escalations, update and improve knowledge articles, and help optimize processes to reduce incidents while ensuring smooth shift handovers and clear client communication.

Location: Shanghai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Monitor private and public cloud infrastructure and client systems to prevent issues from escalating.
•Investigate and resolve technical incidents efficiently, restoring services and meeting service level agreements.
•Perform approved maintenance activities such as patching and configuration changes.
•Provide telephonic or chat support to clients as needed and keep clients updated on case progress.
•Maintain and improve knowledge articles, identify opportunities to optimize work processes, and support smooth shift handovers.

Key Requirements

•Basic troubleshooting skills and knowledge in network, voice, collaboration, and contact centre services.
•Ability to triage client cases accurately, ensuring severity/impact and documented key information.
•Active listening skills to confirm understanding and gather relevant details.
•Strong communication skills and ability to work across different cultures and social groups.
•Diploma or bachelor's degree, or relevant qualification in Information Technology or Computing (or equivalent experience); partner certifications are desirable.

Education:

Skills:CommunicationActive listeningTriageTroubleshootingResilience

Certifications:Partner certifications

Tech Stack:Private cloudPublic cloudNetworkVoiceCollaborationContact centre

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT