Customer Success Specialist

Own the end-to-end customer experience for freight shipping requests in the industrial sector. Serve as the focal point for shipment inquiries (status, outstanding shipments, tracking/track and trace), proactively communicate updates and exceptions, and manage KPIs and SLAs with allocated customers. Handle customer complaints and claims as first contact, coordinate with pricing and billing teams, and liaise with internal and external stakeholders to ensure seamless transactions.