Technicien Support de proximité Client - Plateforme mixte basée à Nouâtre (37) - F/H

Thales
France
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Communication","Problem-solving"]

Provide on-site client proximity support for a mixed platform in Nouâtre, delivering first-line technical assistance, handling incidents, and coordinating with internal teams to ensure smooth operation. You’ll work in a customer-service oriented role within Thales, contributing to service quality and client satisfaction for a regional platform.

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FursaFursa
Thales
Thales
3 months ago

Technicien Support de proximité Client - Plateforme mixte basée à Nouâtre (37) - F/H

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Source: Company careers pageValidated by: Fursa AI
Last checked: 42 minutes agoStatus: Live

Job Summary

Provide on-site client proximity support for a mixed platform in Nouâtre, delivering first-line technical assistance, handling incidents, and coordinating with internal teams to ensure smooth operation. You’ll work in a customer-service oriented role within Thales, contributing to service quality and client satisfaction for a regional platform.
Location: France
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Provide on-site client support for proximity customers on the mixed platform base
  • •Troubleshoot and resolve basic technical incidents reported by clients
  • •Coordinate with internal teams to ensure timely incident resolution and service continuity
  • •Maintain accurate documentation of issues and resolutions in the ticketing system
  • •Contribute to customer satisfaction metrics by delivering professional and responsive service

Key Requirements

  • •1-2 years of experience in customer service or technical support
  • •On-site availability to support clients in Nouâtre/Cholet area
  • •Good communication skills in French, with customer-facing experience
  • •Willingness to work full-time as a Regular Employee
  • •Basic IT or platform troubleshooting knowledge and willingness to learn on mixed platform environments
Skills:CommunicationProblem-solving
Languages:French

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn