Outbound Specialist

Sword Health
United States
Workplace: RemoteFull timeUSD 46,302 - 72,750 annuallyFunction: SalesExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Empathy","Organizational skills","Time management"]

Convert qualified leads into enrolled Sword Health members by reaching out via phone, guiding prospects through the enrollment process, and using effective closing techniques to overcome objections. Provide empathetic, solution-oriented member interactions while coordinating with Physical Therapists and customer service teams to ensure accurate support. Track engagement and manage outreach using tools like Zoom Workplace, Excel, Jira, Slack, and Notion, while demonstrating AI fluency in day-to-day work.

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Sword Health
Sword Health
2 weeks ago

Outbound Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Convert qualified leads into enrolled Sword Health members by reaching out via phone, guiding prospects through the enrollment process, and using effective closing techniques to overcome objections. Provide empathetic, solution-oriented member interactions while coordinating with Physical Therapists and customer service teams to ensure accurate support. Track engagement and manage outreach using tools like Zoom Workplace, Excel, Jira, Slack, and Notion, while demonstrating AI fluency in day-to-day work.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Reach out to qualified leads by phone, convert them, and encourage completion of the enrollment process.
  • •Use proven closing techniques to address concerns and overcome objections.
  • •Deliver outstanding customer interactions by showing empathy and a solution-oriented approach.
  • •Collaborate with Physical Therapists and customer service teams to provide accurate information and comprehensive support.
  • •Leverage internal tools (Zoom Workplace, Excel, Jira, Slack, Notion) to manage outreach, track engagement, and optimize processes.

Pay and Benefits

Salary: USD 46,302 - 72,750 annually
Perks:Health InsuranceDentalVisionLife Insurance401kEquityPaid Leave

Key Requirements

  • •2+ years of experience in outbound calling, telemarketing, or sales (highly preferred).
  • •Excellent verbal communication and interpersonal skills with a professional phone manner.
  • •Ability to persuade and influence others, handle rejection, and maintain a positive attitude.
  • •Strong organizational and time management skills.
  • •Proficiency using computers and tools such as Zoom Workplace, Excel, Jira, Slack, and Notion (high school diploma or equivalent; bachelor’s preferred).
Experience:2+ yearsOutbound callingTelemarketingSales
Education:High School
Skills:CommunicationInterpersonal skillsEmpathyOrganizational skillsTime management
Languages:EnglishSpanish
Tech Stack:Zoom WorkplaceExcelJiraSlackNotion

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sword Health
Develops a digital musculoskeletal care platform combining wearable sensors, AI-driven virtual therapists, and clinical care teams to deliver remote physical therapy and rehabilitation programs for employers, health plans, and patients.
Industry: Digital Therapeutics
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Porto, Portugal
Founded: 2015
WebsiteLinkedIn