Customer Advisor

CarMax
United States
Workplace: OnsiteFull timeUSD 25.96 - 25.96 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Interpersonal skills","Attention to detail","Collaboration","Safety compliance","Cash handling"]

Serve as the primary liaison between customers and technicians, delivering warm, professional service throughout the vehicle repair process. Manage service communications, assist with incoming calls, and provide timely updates. Create and process accurate repair orders and finalize documentation for invoicing. Consult customers on recommended repairs and obtain approvals for ESP claims, while handling service payments and cash management with integrity and following EH&S requirements.

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FursaFursa
CarMax
CarMax
1 day ago

Customer Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Serve as the primary liaison between customers and technicians, delivering warm, professional service throughout the vehicle repair process. Manage service communications, assist with incoming calls, and provide timely updates. Create and process accurate repair orders and finalize documentation for invoicing. Consult customers on recommended repairs and obtain approvals for ESP claims, while handling service payments and cash management with integrity and following EH&S requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet service customers warmly and professionally to deliver outstanding customer service.
  • •Assist with incoming calls and provide timely updates on vehicle status.
  • •Create and process accurate repair orders and review/finish repair documentation before invoicing.
  • •Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
  • •Handle service payments and cash management with precision and integrity while balancing multiple priorities in a fast-paced environment.

Pay and Benefits

Salary: USD 25.96 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Exceptional communication and interpersonal skills in person and over the phone.
  • •Strong customer service focus and ability to deliver an iconic customer experience.
  • •Intermediate computer skills to read, interpret, and maintain accurate records.
  • •Collaborative mindset to work effectively across departments.
  • •Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.
Skills:CommunicationCustomer serviceInterpersonal skillsAttention to detailCollaborationSafety complianceCash handling

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn