Customer service Respresentative

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Problem-solving","Teamwork","Customer focus"]

Handle customer inquiries via phone, email, and chat while assisting with questions, orders, and requests. Resolve complaints by providing effective solutions, follow up to ensure customer satisfaction, and keep accurate customer records by updating systems. Coordinate with other departments to address customer issues and maintain a professional, customer-focused approach under pressure.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
2 days ago

Customer service Respresentative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Handle customer inquiries via phone, email, and chat while assisting with questions, orders, and requests. Resolve complaints by providing effective solutions, follow up to ensure customer satisfaction, and keep accurate customer records by updating systems. Coordinate with other departments to address customer issues and maintain a professional, customer-focused approach under pressure.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries via phone, email, and chat.
  • •Assist customers with questions, orders, and requests.
  • •Handle complaints and provide effective solutions.
  • •Follow up with customers to ensure satisfaction.
  • •Maintain accurate customer records and update systems; coordinate with other departments to resolve issues.

Key Requirements

  • •Previous customer service experience is preferred.
  • •Excellent communication and interpersonal skills with good English communication skills.
  • •Strong problem-solving abilities.
  • •Good computer skills.
  • •Ability to work under pressure and as part of a team with a positive, professional, customer-focused attitude.
Experience:Customer service
Skills:CommunicationInterpersonal skillsProblem-solvingTeamworkCustomer focus
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor