Cisco

1 week ago

Customer Experience Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Drive customer adoption and expansion of Cisco products by delivering Accelerators and Ask-the-Expert engagements, partnering with Account, CS, and Partners, and advising on tactical and strategic technical deployment decisions. Build and share customer and technical knowledge using lab setups, meet utilization goals, and contribute to customer community digital spaces. Provide lifecycle feedback to CX Product Management and CX Success Programs teams to improve products, offers, and outcomes.

Location: Japan

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver Accelerators and ATX (Ask-the-Expert) engagements, tailoring deliverables to customer needs and business outcomes.
•Join 1:1 customer engagements and events, and contribute to customer community digital spaces and the CSS technical community.
•Inspire tactical and strategic technical adoption decisions, and track long-term business outcomes.
•Utilize lab setups to deliver customer engagements and meet or exceed utilization goals.
•Collaborate with Account teams, CS, and Partners to improve customer adoption and address product concerns, and provide lifecycle feedback to CX Product Management and CX Success Programs teams.

Key Requirements

•2-4 years of technology experience.
•Basic to intermediate technical expertise in one technology module.
•Demonstrated ability to drive adoption and expansion of Cisco products using winning use cases and relevant strategies.
•Has CCNA/CCNP certification.
•Drive continuous learning, results orientation, and teamwork.

Experience:2-4 yearsTechnology

Skills:EmpathyOwnershipTeamworkContinuous learningResults orientation

Certifications:CCNACCNP

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 week ago

Customer Experience Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Japan

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver Accelerators and ATX (Ask-the-Expert) engagements, tailoring deliverables to customer needs and business outcomes.
•Join 1:1 customer engagements and events, and contribute to customer community digital spaces and the CSS technical community.
•Inspire tactical and strategic technical adoption decisions, and track long-term business outcomes.
•Utilize lab setups to deliver customer engagements and meet or exceed utilization goals.
•Collaborate with Account teams, CS, and Partners to improve customer adoption and address product concerns, and provide lifecycle feedback to CX Product Management and CX Success Programs teams.

Key Requirements

•2-4 years of technology experience.
•Basic to intermediate technical expertise in one technology module.
•Demonstrated ability to drive adoption and expansion of Cisco products using winning use cases and relevant strategies.
•Has CCNA/CCNP certification.
•Drive continuous learning, results orientation, and teamwork.

Experience:2-4 yearsTechnology

Skills:EmpathyOwnershipTeamworkContinuous learningResults orientation

Certifications:CCNACCNP

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor