Senior Technical Account Manager, Cash App Pay & Afterpay

Block
New York
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Stakeholder management","Collaboration","Presentation"]

Senior Technical Account Manager for Cash App Pay and Afterpay across North America, serving as a trusted technical partner to large merchants. You’ll blend product/technical expertise with commercial insight, drive merchant health and growth, lead integration health monitoring, and collaborate across product, engineering, and sales to deliver measurable outcomes.

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FursaFursa
Block
Block
3 months ago

Senior Technical Account Manager, Cash App Pay & Afterpay

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Senior Technical Account Manager for Cash App Pay and Afterpay across North America, serving as a trusted technical partner to large merchants. You’ll blend product/technical expertise with commercial insight, drive merchant health and growth, lead integration health monitoring, and collaborate across product, engineering, and sales to deliver measurable outcomes.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Identify and drive post-sales growth opportunities within your merchant portfolio, partnering with Account Management to grow GPV and feature adoption.
  • •Provide education to merchants and internal teams on Cash App Pay and Afterpay features, and deliver quarterly technical reviews linking integration health to performance.
  • •Partner with Solutions Engineering to ensure seamless pre-sales to post-sales handoffs and collaborate on expansion opportunities.
  • •Work cross-functionally with Account Management, Sales, Solutions Engineering, Product, and Engineering to provide technical and operational solutions that improve the merchant experience.
  • •Lead integration health monitoring, conduct KPI-based health checks, perform root-cause analysis, and promote standardization across merchant implementations.

Pay and Benefits

Perks:Remote WorkHealth InsuranceRetirement Savings

Key Requirements

  • •Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce.
  • •Hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development; ability to translate technical concepts to non-technical stakeholders.
  • •Experience managing and growing enterprise accounts, identifying expansion opportunities, and driving commercial outcomes.
  • •Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms; capable of explaining technical concepts clearly.
  • •Proficiency in JavaScript, HTML, and CSS; ability to assess and debug integration issues across e-commerce and POS platforms; SQL skills for data analysis.
Experience:PaymentsFintechE-commerce
Skills:CommunicationProblem-solvingStakeholder managementCollaborationPresentation
Languages:English
Tech Stack:HTMLCSSJavaScriptSQLDatadogSumoLogicAPIs

Company Brief

Block
Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn