2 months ago

Senior Technical Account Manager, Cash App Pay & Afterpay

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior Technical Account Manager for Cash App Pay and Afterpay across North America, serving as a trusted technical partner to large merchants. You’ll blend product/technical expertise with commercial insight, drive merchant health and growth, lead integration health monitoring, and collaborate across product, engineering, and sales to deliver measurable outcomes.

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Identify and drive post-sales growth opportunities within your merchant portfolio, partnering with Account Management to grow GPV and feature adoption.
•Provide education to merchants and internal teams on Cash App Pay and Afterpay features, and deliver quarterly technical reviews linking integration health to performance.
•Partner with Solutions Engineering to ensure seamless pre-sales to post-sales handoffs and collaborate on expansion opportunities.
•Work cross-functionally with Account Management, Sales, Solutions Engineering, Product, and Engineering to provide technical and operational solutions that improve the merchant experience.
•Lead integration health monitoring, conduct KPI-based health checks, perform root-cause analysis, and promote standardization across merchant implementations.

Pay and Benefits

Perks:Remote WorkHealth InsuranceRetirement Savings

Key Requirements

•Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce.
•Hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development; ability to translate technical concepts to non-technical stakeholders.
•Experience managing and growing enterprise accounts, identifying expansion opportunities, and driving commercial outcomes.
•Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms; capable of explaining technical concepts clearly.
•Proficiency in JavaScript, HTML, and CSS; ability to assess and debug integration issues across e-commerce and POS platforms; SQL skills for data analysis.

Experience:PaymentsFintechE-commerce

Skills:CommunicationProblem-solvingStakeholder managementCollaborationPresentation

Languages:English

Tech Stack:HTMLCSSJavaScriptSQLDatadogSumoLogicAPIs

Company Brief

Block

Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Block

2 months ago

Senior Technical Account Manager, Cash App Pay & Afterpay

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Identify and drive post-sales growth opportunities within your merchant portfolio, partnering with Account Management to grow GPV and feature adoption.
•Provide education to merchants and internal teams on Cash App Pay and Afterpay features, and deliver quarterly technical reviews linking integration health to performance.
•Partner with Solutions Engineering to ensure seamless pre-sales to post-sales handoffs and collaborate on expansion opportunities.
•Work cross-functionally with Account Management, Sales, Solutions Engineering, Product, and Engineering to provide technical and operational solutions that improve the merchant experience.
•Lead integration health monitoring, conduct KPI-based health checks, perform root-cause analysis, and promote standardization across merchant implementations.

Pay and Benefits

Perks:Remote WorkHealth InsuranceRetirement Savings

Key Requirements

•Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce.
•Hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development; ability to translate technical concepts to non-technical stakeholders.
•Experience managing and growing enterprise accounts, identifying expansion opportunities, and driving commercial outcomes.
•Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms; capable of explaining technical concepts clearly.
•Proficiency in JavaScript, HTML, and CSS; ability to assess and debug integration issues across e-commerce and POS platforms; SQL skills for data analysis.

Experience:PaymentsFintechE-commerce

Skills:CommunicationProblem-solvingStakeholder managementCollaborationPresentation

Languages:English

Tech Stack:HTMLCSSJavaScriptSQLDatadogSumoLogicAPIs

Company Brief

Block

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn