Systems Administrator Team Lead

Carvana
Indianapolis
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 8-10 yearsSkills: ["Communication","Leadership","Inclusive leadership","Problem-solving","Customer focus"]

Oversee remote field services and support operations for multiple locations, ensuring timely, high-quality technical service for users and critical systems. Lead and coach a team while monitoring network, circuit, and security infrastructure, prioritizing inspection center and auction support, and coordinating with internal teams and vendors. Troubleshoot end-user issues via phone/email and remote tools, manage service desk processes, and report metrics and improvements to leadership while ensuring security control adherence.

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FursaFursa
Carvana
Carvana
1 day ago

Systems Administrator Team Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Oversee remote field services and support operations for multiple locations, ensuring timely, high-quality technical service for users and critical systems. Lead and coach a team while monitoring network, circuit, and security infrastructure, prioritizing inspection center and auction support, and coordinating with internal teams and vendors. Troubleshoot end-user issues via phone/email and remote tools, manage service desk processes, and report metrics and improvements to leadership while ensuring security control adherence.
Location: Indianapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee a team to monitor and support remote sites, including circuits, network, and security systems for multiple locations.
  • •Prioritize inspection center and auction support with critical applications.
  • •Troubleshoot and resolve issues with remote users via phone/email and remote connectivity tools, and coordinate vendor installs/turn-ups either onsite or remotely.
  • •Coach, train, and develop the team; lead or contribute to initiatives improving business processes and service delivery.
  • •Document, track, and report technical issues, solutions, and service delivery metrics to leadership while ensuring policy adherence and support for security controls.
Travel: Extensive travel

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •8–10 years in information technology with 1+ years of direct people management experience.
  • •Strong communication and inclusive, people-focused leadership skills as a team player.
  • •Advanced administration experience with Windows Server and Active Directory, including DHCP and other network services.
  • •Good understanding of ITIL foundations, SLAs, and metrics/reporting for service delivery.
  • •Experience administering and troubleshooting enterprise network environments, including configuring devices (Cisco, Juniper, Fortinet, Meraki) and supporting broadband connectivity (SD-WAN, VPNs, firewalls).
Experience:8-10 yearsInformation TechnologyService deskEnterprise ITRemote site management
Skills:CommunicationLeadershipInclusive leadershipProblem-solvingCustomer focus
Languages:English
Tech Stack:Windows ServerActive DirectoryDHCPWindows 11Windows 10ITILSLAJiraFirewallsSwitchesWireless deploymentsSD-WANVPNsData center environmentCiscoJuniperFortinetMerakiIP PhonesG-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn