Global Key Account Manager (CN)

Aramex
China
Full timeFunction: Customer Success & Account ManagementExperience: 7-9 yearsEducation: bachelorsSkills: ["Customer-centricity","Strategic thinking","Commercial negotiation","Stakeholder management","Problem solving"]

Own and grow strategic relationships with key global/regional accounts as the primary point of contact and trusted advisor. Build and execute account strategies to deliver revenue expansion, profitability, and retention targets through upselling, cross-selling, and new opportunities. Lead contract negotiations, manage account performance and QBRs/MBRs, and collaborate with operations, products, finance, and marketing to ensure aligned, high-service outcomes.

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Aramex
Aramex
1 day ago

Global Key Account Manager (CN)

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Job Summary

Own and grow strategic relationships with key global/regional accounts as the primary point of contact and trusted advisor. Build and execute account strategies to deliver revenue expansion, profitability, and retention targets through upselling, cross-selling, and new opportunities. Lead contract negotiations, manage account performance and QBRs/MBRs, and collaborate with operations, products, finance, and marketing to ensure aligned, high-service outcomes.
Location: China
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Develop and manage strategic relationships with key global/regional accounts as the primary point of contact.
  • •Design and execute account strategies to meet revenue growth, profitability, and customer retention targets.
  • •Drive profitable revenue expansion via upselling, cross-selling, and new business opportunities.
  • •Lead contract management and commercial negotiations, ensuring pricing, margins, and SLA compliance.
  • •Monitor account performance and conduct QBRs/MBRs, collaborating cross-functionally to ensure service excellence and continuous improvement.

Key Requirements

  • •Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
  • •7-9 years of experience in account management or sales, preferably in logistics or supply chain.
  • •Proven track record managing key accounts and driving revenue growth.
  • •Experience developing strategic partnerships and working in a customer-facing role.
  • •Strong proficiency in Microsoft Office Suite and CRM software.
Experience:7-9 yearsLogisticsSupply chain
Education:Bachelor's in business administration, Marketing, Logistics
Skills:Customer-centricityStrategic thinkingCommercial negotiationStakeholder managementProblem solving
Tech Stack:Microsoft OfficeCRM

Company Brief

Aramex
Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1982
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Glassdoor: 3.2
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