PRADA Senior Client Advisor (m/f/d) (Wien, AT)

Prada Group
Vienna
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Interpersonal skills","Sales","Negotiation","Customer service","Attention to detail","Problem-solving"]

Join the PRADA Store team in Vienna as a Senior Client Advisor, delivering an exceptional in-store experience through personalized client service. You’ll build and maintain client relationships using CRM and digital tools, proactively cross-sell to maximize sales targets and KPIs, and keep product and brand knowledge up to date. The role also includes supporting visual merchandising and shop-floor standards, handling complaints with guidance, and helping prevent product theft.

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Prada Group
Prada Group
7 hours ago

PRADA Senior Client Advisor (m/f/d) (Wien, AT)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Join the PRADA Store team in Vienna as a Senior Client Advisor, delivering an exceptional in-store experience through personalized client service. You’ll build and maintain client relationships using CRM and digital tools, proactively cross-sell to maximize sales targets and KPIs, and keep product and brand knowledge up to date. The role also includes supporting visual merchandising and shop-floor standards, handling complaints with guidance, and helping prevent product theft.
Location: Vienna
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Welcome and serve customers, providing an excellent in-store experience at all times.
  • •Maintain and develop client relationships through an individual approach, leveraging CRM and digital tools.
  • •Proactively engage in cross-selling across departments to maximize sales opportunities and achieve individual targets and KPIs.
  • •Ensure you are up to date on fashion trends and competitors, and demonstrate brand and product knowledge.
  • •Maintain shop-floor and visual display standards according to company guidelines and stock procedures, and support security by preventing product thefts.

Key Requirements

  • •Fluent spoken German and English.
  • •Strong sales and negotiation skills to meet and exceed sales targets and KPIs.
  • •Excellent communication and interpersonal skills to connect with a diverse clientele.
  • •Passion for luxury fashion trends and understanding of the luxury retail market.
  • •Ability to maintain up-to-date knowledge of brand and products. (e.g., fashion trends and competitors)
Experience:Luxury retailFashionCRM
Skills:CommunicationInterpersonal skillsSalesNegotiationCustomer serviceAttention to detailProblem-solving
Languages:GermanEnglish
Tech Stack:CRMDigital tools

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn