Fortinet

2 months ago

Service Relationship Manager - Singapore

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead customer success for Fortinet’s Advanced Support engagements in Singapore, building and guiding Success Plans, driving adoption, and ensuring delivery excellence. Act as the trusted advisor to customers, coordinating cross-functional resources, tracking progress against KPIs, and enabling renewals and additional opportunities in a fast-growing cybersecurity environment.

Location: Singapore

Workplace: Onsite

Job Function: Customer Success & Account Management

Key Responsibilities

•Take a proactive, Customer Success driven approach to customer’s evolving service needs, maximizing value and driving adoption.
•Consult with the customer to understand their business priorities with regard to their Fortinet investment; and use this knowledge to drive construction of a Success Plan for their Advanced Support engagement.
•Drive the overall success journey for their assigned Advanced Support customers; tracking progress against the agreed Success Plan and revise the plan to accommodate changing business requirements as required.
•Ensure that proactive deliverables of Fortinet’s Advanced Support programs are built into the success plan, aligned to their priorities and project timescales.
•Act as the customer’s trusted advisor and single point of contact for Services and Support; facilitating conference calls, meetings and engaging appropriate resources to assist in issue resolution and proactive service delivery.

Key Requirements

•Evidence of previous Service Delivery and/or Customer Success experience, ideally in a technology or SaaS environment.
•Service DNA – understanding what constitutes service excellence and identifying areas for improvement on a daily basis.
•Adept in understanding technical concepts and translating into business-focused, value-centric language.
•Consultative in building and driving customer relationships, soliciting trust and commitments to ratify Success Plans.
•Task Management – able to manage conflicting priorities and organize workload efficiently.

Education:Bachelor's

Skills:Customer successCommunicationAnalyticalProactivityTeamwork

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

2 months ago

Service Relationship Manager - Singapore

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Job Function: Customer Success & Account Management

Key Responsibilities

•Take a proactive, Customer Success driven approach to customer’s evolving service needs, maximizing value and driving adoption.
•Consult with the customer to understand their business priorities with regard to their Fortinet investment; and use this knowledge to drive construction of a Success Plan for their Advanced Support engagement.
•Drive the overall success journey for their assigned Advanced Support customers; tracking progress against the agreed Success Plan and revise the plan to accommodate changing business requirements as required.
•Ensure that proactive deliverables of Fortinet’s Advanced Support programs are built into the success plan, aligned to their priorities and project timescales.
•Act as the customer’s trusted advisor and single point of contact for Services and Support; facilitating conference calls, meetings and engaging appropriate resources to assist in issue resolution and proactive service delivery.

Key Requirements

•Evidence of previous Service Delivery and/or Customer Success experience, ideally in a technology or SaaS environment.
•Service DNA – understanding what constitutes service excellence and identifying areas for improvement on a daily basis.
•Adept in understanding technical concepts and translating into business-focused, value-centric language.
•Consultative in building and driving customer relationships, soliciting trust and commitments to ratify Success Plans.
•Task Management – able to manage conflicting priorities and organize workload efficiently.

Education:Bachelor's

Skills:Customer successCommunicationAnalyticalProactivityTeamwork

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn