Philips

1 week ago

Customer Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own the end-to-end customer engagement journey at Philips’ Customer Experience Center in Best, designing tailored, insight-driven visit programs that align customer objectives with Philips’ strategic ambitions. Lead planning through delivery and follow-up, facilitate meaningful customer discussions and demonstrations, and capture feedback to inform internal teams and continuous improvement. Partner across sales, marketing, content, and experience teams to enhance customer experiences and strengthen long-term relationships.

Location: Netherlands

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Design and deliver tailored customer engagement programs that align customer objectives with Philips business priorities and create measurable impact.
•Plan, coordinate, and execute customer engagements, ensuring visits are well-prepared, professionally delivered, and effectively followed up.
•Act as central point of contact for customer visits, defining objectives and shaping the overall customer experience.
•Facilitate insight-driven customer discussions and lead Discovery Space tours and demonstrations, translating Philips’ portfolio into relevant outcomes.
•Capture customer insights and feedback, share them with appropriate teams, and drive continuous improvement using LEAN thinking and process optimization.

Pay and Benefits

Salary: EUR 61,185 - 101,976 annually

Perks:Hybrid WorkingPaid Time-offHealth InsuranceLearning Budget

Key Requirements

•Bachelor’s or Master’s degree and at least 5 years of work experience in a clinical/medical (sales/marketing) or briefing center background.
•Fluent writing and speaking skills in English and Dutch (German is desirable).
•Excellent communication, storytelling, facilitation, active listening, networking, and presentation skills.
•Business awareness and commercial acumen, with the ability to connect customer priorities to Philips strategies, solutions, and value propositions.
•Proven experience engaging customers at different levels in dynamic, customer-facing environments.

Experience:5+ yearsClinical/medicalSales/marketingCustomer engagement

Education:Master's

Skills:CommunicationStorytellingFacilitationActive listeningNetworkingPresentationProactivenessProfessional approachBusiness awarenessCommercial acumenRelationship-buildingCustomer-centric mindsetOrganizational skillsProcess optimizationLean thinkingAdaptabilityTeamworkCultural awareness

Languages:EnglishDutchGerman

Company Brief

Philips

Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn

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Philips

1 week ago

Customer Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Netherlands

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Design and deliver tailored customer engagement programs that align customer objectives with Philips business priorities and create measurable impact.
•Plan, coordinate, and execute customer engagements, ensuring visits are well-prepared, professionally delivered, and effectively followed up.
•Act as central point of contact for customer visits, defining objectives and shaping the overall customer experience.
•Facilitate insight-driven customer discussions and lead Discovery Space tours and demonstrations, translating Philips’ portfolio into relevant outcomes.
•Capture customer insights and feedback, share them with appropriate teams, and drive continuous improvement using LEAN thinking and process optimization.

Pay and Benefits

Salary: EUR 61,185 - 101,976 annually

Perks:Hybrid WorkingPaid Time-offHealth InsuranceLearning Budget

Key Requirements

•Bachelor’s or Master’s degree and at least 5 years of work experience in a clinical/medical (sales/marketing) or briefing center background.
•Fluent writing and speaking skills in English and Dutch (German is desirable).
•Excellent communication, storytelling, facilitation, active listening, networking, and presentation skills.
•Business awareness and commercial acumen, with the ability to connect customer priorities to Philips strategies, solutions, and value propositions.
•Proven experience engaging customers at different levels in dynamic, customer-facing environments.

Experience:5+ yearsClinical/medicalSales/marketingCustomer engagement

Education:Master's

Languages:EnglishDutchGerman

Company Brief

Philips

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn