thatgamecompany

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide advanced technical support for a game studio's internal teams, players, and partners. Collaborate with developers, QA, and DevOps to troubleshoot and resolve incidents, deploy updates, maintain network configurations, and develop automation tools, ensuring smooth operations and high-quality player experiences in a fast-paced production environment.

Location: Shanghai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide advanced technical support for internal teams, external players, or partners, ensuring smooth operations and high-quality experiences.
•Collaborate with cross-functional teams (e.g., developers, QA, DevOps) to escalate and resolve critical issues using tools like Jira.
•Assist in deploying updates, patches, or hotfixes via MDM tools like Jamf Pro and Microsoft Intune.
•Troubleshoot and maintain network configurations, including switches, access points, and VLAN setups.
•Diagnose and resolve complex technical issues related to game development tools, build systems, live operations, or player experiences.

Key Requirements

•3 years or more of experience in technical support, IT operations, or a related field in a production environment.
•Strong troubleshooting skills using scripting languages (e.g., Python, C#, or shell scripting).
•Solid understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, VLANs) and server administration.
•Proficiency in various platforms/devices such as macOS, Windows, and mobile device troubleshooting, including enterprise applications.
•Experience with network devices (switches, routers, access points) and basic networking configurations.

Experience:3+ yearsGamingIT operationsProduction environment

Skills:CommunicationInterpersonal skillsTroubleshootingProblem-solving

Languages:English

Tech Stack:PythonC#Shell scriptingTCP/IPDNSDHCPVLANsMacOSWindowsMobile devicesJiraMDMJamf ProMicrosoft IntuneGitPerforceAWSAzureGCPDocker

Company Brief

thatgamecompany

thatgamecompany develops artistic, narrative-driven video games focused on emotional experiences and innovative interactive design. Known for titles like Flower, Journey, and Sky: Children of the Light, the studio emphasizes player connection and evocative audiovisual storytelling.

Industry: Gaming

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Headquarters: Santa Monica, United States

Founded: 2006

Website LinkedIn

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thatgamecompany

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Shanghai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide advanced technical support for internal teams, external players, or partners, ensuring smooth operations and high-quality experiences.
•Collaborate with cross-functional teams (e.g., developers, QA, DevOps) to escalate and resolve critical issues using tools like Jira.
•Assist in deploying updates, patches, or hotfixes via MDM tools like Jamf Pro and Microsoft Intune.
•Troubleshoot and maintain network configurations, including switches, access points, and VLAN setups.
•Diagnose and resolve complex technical issues related to game development tools, build systems, live operations, or player experiences.

Key Requirements

•3 years or more of experience in technical support, IT operations, or a related field in a production environment.
•Strong troubleshooting skills using scripting languages (e.g., Python, C#, or shell scripting).
•Solid understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, VLANs) and server administration.
•Proficiency in various platforms/devices such as macOS, Windows, and mobile device troubleshooting, including enterprise applications.
•Experience with network devices (switches, routers, access points) and basic networking configurations.

Experience:3+ yearsGamingIT operationsProduction environment

Skills:CommunicationInterpersonal skillsTroubleshootingProblem-solving

Languages:English

Tech Stack:PythonC#Shell scriptingTCP/IPDNSDHCPVLANsMacOSWindowsMobile devicesJiraMDMJamf ProMicrosoft IntuneGitPerforceAWSAzureGCPDocker

Company Brief

thatgamecompany

Industry: Gaming

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Headquarters: Santa Monica, United States

Founded: 2006

Website LinkedIn