Contact Centre Representative III

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving"]

Respond to customer inquiries by phone, email, and real-time communications, covering topics such as credit cards, general banking services, personal online wealth management, and payments. Identify customer needs and recommend appropriate products and services to achieve expected outcomes. Provide well-reasoned solutions to resolve issues and deliver high-quality, customer-satisfying service while collaborating effectively with the team, including rotating shifts.

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FursaFursa
HSBC
HSBC
1 day ago

Contact Centre Representative III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Respond to customer inquiries by phone, email, and real-time communications, covering topics such as credit cards, general banking services, personal online wealth management, and payments. Identify customer needs and recommend appropriate products and services to achieve expected outcomes. Provide well-reasoned solutions to resolve issues and deliver high-quality, customer-satisfying service while collaborating effectively with the team, including rotating shifts.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Answer customer inquiries via phone, email, and real-time communications regarding credit cards and general banking services.
  • •Handle consultations and related matters for customers, including personal online wealth management and payments.
  • •Understand customer needs and recommend suitable products and services to achieve expected results.
  • •Propose reasonable solutions based on the situation to resolve customer issues.
  • •Deliver high-quality service and collaborate with the team to ensure customer satisfaction.

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service.
  • •Fluent in Cantonese, with clear thinking, strong communication, and expression skills.
  • •Ability to communicate with and read/write in English to a certain extent.
  • •Strong teamwork spirit.
  • •Able to accept shift scheduling (priority considered).
Skills:Customer serviceCommunicationTeamworkProblem-solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn