Customer Success Manager

Protex AI
Boston
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Leadership","Stakeholder management","Negotiation","Problem-solving"]

We oversee enterprise client relationships from late-stage sales through rollout, adoption, and expansion for 8–12 strategic accounts in a B2B SaaS safety platform. You’ll drive measurable outcomes, coordinate cross-functional teams, and lead adoption efforts to maximize ARR and reduce churn within complex organizations.

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FursaFursa
Protex AI
Protex AI
8 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

We oversee enterprise client relationships from late-stage sales through rollout, adoption, and expansion for 8–12 strategic accounts in a B2B SaaS safety platform. You’ll drive measurable outcomes, coordinate cross-functional teams, and lead adoption efforts to maximize ARR and reduce churn within complex organizations.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build trusted relationships with site-level operators and executive stakeholders to guide adoption and outcomes.
  • •Translate client goals into platform strategies and action plans that produce measurable impact (TTMI) and ROI.
  • •Host recurring business reviews linking platform usage to executive-focused outcomes such as risk reduction and efficiency gains.
  • •Coach clients on using the platform to drive safety and operational improvements, aligning usage with client SOPs and workflows.
  • •Drive rollout timelines, multi-site coordination, and milestone delivery in partnership with Commercial and Implementation, aiming for go-live in 45 days to connected cameras.

Key Requirements

  • •5+ years in client success, account management, or program delivery in B2B SaaS
  • •Proven track record owning enterprise accounts with measurable retention and expansion results
  • •Experience influencing adoption and net revenue retention across a portfolio
  • •Executive presence and clear communication across clients and internal leadership
  • •Ability to navigate ambiguity, drive multi-phase projects to completion, and influence without formal authority
Experience:5+ yearsSaaSEnterpriseB2BCustomer success
Skills:CommunicationLeadershipStakeholder managementNegotiationProblem-solving
Languages:English
Tech Stack:SaaSAIComputer visionData analytics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Protex AI
Builds AI-driven cybersecurity tools focused on detecting and preventing malicious use of synthetic media and protecting digital content integrity across enterprises and platforms.
Industry: Cybersecurity
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