Protex AI

6 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

We oversee enterprise client relationships from late-stage sales through rollout, adoption, and expansion for 8–12 strategic accounts in a B2B SaaS safety platform. You’ll drive measurable outcomes, coordinate cross-functional teams, and lead adoption efforts to maximize ARR and reduce churn within complex organizations.

Location: Boston

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build trusted relationships with site-level operators and executive stakeholders to guide adoption and outcomes.
•Translate client goals into platform strategies and action plans that produce measurable impact (TTMI) and ROI.
•Host recurring business reviews linking platform usage to executive-focused outcomes such as risk reduction and efficiency gains.
•Coach clients on using the platform to drive safety and operational improvements, aligning usage with client SOPs and workflows.
•Drive rollout timelines, multi-site coordination, and milestone delivery in partnership with Commercial and Implementation, aiming for go-live in 45 days to connected cameras.

Key Requirements

•5+ years in client success, account management, or program delivery in B2B SaaS
•Proven track record owning enterprise accounts with measurable retention and expansion results
•Experience influencing adoption and net revenue retention across a portfolio
•Executive presence and clear communication across clients and internal leadership
•Ability to navigate ambiguity, drive multi-phase projects to completion, and influence without formal authority

Experience:5+ yearsSaaSEnterpriseB2BCustomer success

Skills:CommunicationLeadershipStakeholder managementNegotiationProblem-solving

Languages:English

Tech Stack:SaaSAIComputer visionData analytics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Protex AI

Builds AI-driven cybersecurity tools focused on detecting and preventing malicious use of synthetic media and protecting digital content integrity across enterprises and platforms.

Industry: Cybersecurity

Website

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Protex AI

6 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build trusted relationships with site-level operators and executive stakeholders to guide adoption and outcomes.
•Translate client goals into platform strategies and action plans that produce measurable impact (TTMI) and ROI.
•Host recurring business reviews linking platform usage to executive-focused outcomes such as risk reduction and efficiency gains.
•Coach clients on using the platform to drive safety and operational improvements, aligning usage with client SOPs and workflows.
•Drive rollout timelines, multi-site coordination, and milestone delivery in partnership with Commercial and Implementation, aiming for go-live in 45 days to connected cameras.

Key Requirements

•5+ years in client success, account management, or program delivery in B2B SaaS
•Proven track record owning enterprise accounts with measurable retention and expansion results
•Experience influencing adoption and net revenue retention across a portfolio
•Executive presence and clear communication across clients and internal leadership
•Ability to navigate ambiguity, drive multi-phase projects to completion, and influence without formal authority

Experience:5+ yearsSaaSEnterpriseB2BCustomer success

Skills:CommunicationLeadershipStakeholder managementNegotiationProblem-solving

Languages:English

Tech Stack:SaaSAIComputer visionData analytics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Protex AI

Builds AI-driven cybersecurity tools focused on detecting and preventing malicious use of synthetic media and protecting digital content integrity across enterprises and platforms.

Industry: Cybersecurity

Website