Team Managers | Telecom/Mobile | Cairo | French, Dutch OR Spanish-Speaking

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Analytical thinking","Communication","Problem-solving","Time management"]

Lead and support a Telecom/Mobile customer service team, setting performance goals to ensure service quality and customer satisfaction. Drive clear communication with clients and team members, resolve issues, and define training needs using data reports and analysis. Maintain strong knowledge of program tools and procedures, collaborate with stakeholders on promotions and updates, and ensure compliance with required processes across partners and third parties.

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FursaFursa
Sutherland
Sutherland
22 hours ago

Team Managers | Telecom/Mobile | Cairo | French, Dutch OR Spanish-Speaking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and support a Telecom/Mobile customer service team, setting performance goals to ensure service quality and customer satisfaction. Drive clear communication with clients and team members, resolve issues, and define training needs using data reports and analysis. Maintain strong knowledge of program tools and procedures, collaborate with stakeholders on promotions and updates, and ensure compliance with required processes across partners and third parties.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage performance and service quality to guarantee customer satisfaction.
  • •Establish and maintain communication with clients and/or team members to understand needs, resolve issues, and meet expectations.
  • •Develop strategies using accurate data reports and analysis to improve the bottom line, including identifying training needs.
  • •Use program system tools and operational procedures effectively to deliver day-to-day results.
  • •Ensure process compliance and collaborate with stakeholders on promotions and updates.

Key Requirements

  • •1-2 years of team leadership experience in a similar role/domain (telecom/mobile preferred).
  • •Fluency in French, Spanish, or Dutch (100% required).
  • •Strong analytical skills to interpret data, identify trends, and recommend improvements.
  • •Demonstrated leadership skills to lead improvements and resolve issues.
  • •Excellent verbal and written communication skills, plus efficient time management and a strong working knowledge of MS Office.
Experience:TelecomTelecommunicationsMobile
Skills:LeadershipAnalytical thinkingCommunicationProblem-solvingTime management
Languages:FrenchSpanishDutchEnglish
Tech Stack:MS Office

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor