(Senior) Account Manager

Tacto
Munich
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Stakeholder management","Negotiation","Process orientation","Fast learning","Driving execution"]

Drive customer expansion at Tacto by identifying and closing upsells, cross-sells, and strategic price increases across the existing account base. Own deals end-to-end—from opportunity discovery and business cases to negotiations, contracts, and pricing logic—while building accurate expansion forecasts and translating product roadmap updates into revenue conversations. Partner across Sales, Customer Success, Product, and Finance to scale a reusable playbook for long-term growth.

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Tacto
Tacto
2 days ago

(Senior) Account Manager

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Last checked: 9 hours agoStatus: Live

Job Summary

Drive customer expansion at Tacto by identifying and closing upsells, cross-sells, and strategic price increases across the existing account base. Own deals end-to-end—from opportunity discovery and business cases to negotiations, contracts, and pricing logic—while building accurate expansion forecasts and translating product roadmap updates into revenue conversations. Partner across Sales, Customer Success, Product, and Finance to scale a reusable playbook for long-term growth.
Location: Munich
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own expansion deals end-to-end: identify opportunities, build business cases, run negotiations, and close upsell/cross-sell and price increase agreements.
  • •Use account intelligence to map stakeholders and determine the right timing and strategy for expansion, including when to engage AEs or Customer Value.
  • •Coordinate across Sales, Customer Success, Product, and Finance to move expansion opportunities through pipeline, value delivery, product readiness, and forecasting.
  • •Own forecasting and planning for expansion, including accurate forecasts, deal timelines, and keeping the business informed.
  • •Translate product roadmap progress into revenue conversations by working with Product and Marketing and help build the expansion playbook as it scales.

Pay and Benefits

Perks:EquityPensionLearning BudgetPaid Leave

Key Requirements

  • •2-4 years in account management, sales, or customer success with a strong commercial component and a track record of meeting and overachieving targets.
  • •Proven commercial track record in B2B SaaS companies.
  • •Excellent stakeholder management with the ability to build relationships with senior buyers and align internal teams.
  • •Strong negotiation skills to hold ground on price discussions without damaging relationships.
  • •Native German and fluent English, with genuine interest in industrial procurement and how manufacturing companies operate.
Experience:2-4 yearsB2B SaaS
Skills:Stakeholder managementNegotiationProcess orientationFast learningDriving execution
Languages:GermanEnglish

Company Brief

Tacto
Tacto provides AI-powered solutions that help frontline and sales teams capture customer insights, automate note-taking, and surface actionable recommendations to improve engagement, productivity, and decision-making in field operations.
Industry: Enterprise Software
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