Organizational Change Manager Customer Support and Platform Topics (1 year contract)

SAP
Budapest
Workplace: HybridContractFunction: Customer Support (Service Desk)Experience: 8+ yearsEducation: mastersSkills: ["Communication","Structured thinking","Analytical thinking","Problem-solving","Stakeholder management"]

Own and drive the change & enablement approach for a large-scale IT transformation program (HCSM) covering the Customer Support domain and cross-platform topics. Translate complex customer support scope and platform deliveries into value-oriented, understandable assets. Manage stakeholder engagement and go-live communications, run experience forums, align cross-topic OCM activities, and oversee internal marketing/enablement materials to drive adoption and usability.

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FursaFursa
SAP
SAP
2 hours ago

Organizational Change Manager Customer Support and Platform Topics (1 year contract)

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Last checked: 2 hours agoStatus: Live

Job Summary

Own and drive the change & enablement approach for a large-scale IT transformation program (HCSM) covering the Customer Support domain and cross-platform topics. Translate complex customer support scope and platform deliveries into value-oriented, understandable assets. Manage stakeholder engagement and go-live communications, run experience forums, align cross-topic OCM activities, and oversee internal marketing/enablement materials to drive adoption and usability.
Location: Budapest
Workplace: Hybrid
Employment Type: Contract · 12 months
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Follow the organization’s OCM approach while managing stakeholder engagement for the Customer Support domain and underlying platform.
  • •Drive user adoption by working with domain/product teams, product streams (engineering), and onboarding and business stakeholders.
  • •Manage go-live communication, develop success/value stories, and prepare and conduct HCSM Experience Forums for internal customers.
  • •Oversee internal “marketing material” and cross-channel communications for Customer Support and cross-platform topics.
  • •Maintain an overview of cross-topic platform activities, align plans with other OCMs, and execute OCM activities accordingly.
Travel: Low travel

Key Requirements

  • •Master’s degree in (computer) science, business administration, or related field.
  • •8+ years of working experience (ideally at SAP).
  • •Experience with Organizational Change Management.
  • •Knowledge of IT Service Management based on ServiceNow.
  • •Fluency in English and strong communication, structured/analytical thinking, and problem-solving skills.
Experience:8+ years
Education:Master's
Skills:CommunicationStructured thinkingAnalytical thinkingProblem-solvingStakeholder management
Languages:English
Tech Stack:ServiceNow

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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