Store Operation Manager - London Sloane Street Flagship (London, , GB)

Burberry
London
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Organisational skills","Attention to detail","Communication","Relationship-building","Problem-solving"]

Lead back-of-house operations for the Sloane Street flagship, ensuring efficient, compliant store processes and a seamless luxury customer experience. You will maintain operational excellence across organisation, stock accuracy, and service levels, while supporting the shop-floor team with exceptional service. Collaborate across departments and external partners, monitor performance to identify improvements, and embody Burberry standards through professionalism and accountability. SAP experience is advantageous.

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FursaFursa
Burberry
Burberry
1 day ago

Store Operation Manager - London Sloane Street Flagship (London, , GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead back-of-house operations for the Sloane Street flagship, ensuring efficient, compliant store processes and a seamless luxury customer experience. You will maintain operational excellence across organisation, stock accuracy, and service levels, while supporting the shop-floor team with exceptional service. Collaborate across departments and external partners, monitor performance to identify improvements, and embody Burberry standards through professionalism and accountability. SAP experience is advantageous.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Lead and oversee all back-of-house operations, ensuring efficient and compliant store processes.
  • •Deliver exceptional support and service to store teams to enable a seamless customer experience on the shop floor.
  • •Maintain high standards of organisation, stock accuracy, and operational excellence across the store.
  • •Build strong relationships with internal departments and external service providers to ensure effective communication and execution.
  • •Monitor operational activities and identify opportunities to improve efficiency, accuracy, and service levels.

Key Requirements

  • •Previous experience in retail operations, preferably within luxury, premium retail, or a customer-focused environment.
  • •Exceptional organisational skills to manage multiple priorities in a fast-paced setting.
  • •Strong attention to detail and a commitment to maintaining the highest operational standards.
  • •Effective communication and relationship-building skills across stakeholders.
  • •Proactive problem-solving with a focus on practical, timely solutions.
Experience:Luxury retailPremium retailCustomer-focused
Skills:Organisational skillsAttention to detailCommunicationRelationship-buildingProblem-solving
Tech Stack:SAP

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn