Piedmont Global

1 week ago

Sr. IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the senior escalation point for end-user IT support at the Arlington, VA headquarters, handling Tier 1 and Tier 2 requests and driving timely resolution across on-site and remote staff. Administer Microsoft 365 and Entra ID (user lifecycles, Exchange Online, Teams, and SharePoint/OneDrive permissions) and manage device fleets via Intune for Windows and macOS. Lead user onboarding and training, foster safe AI adoption, perform troubleshooting/root-cause analysis, and partner with security on daily hygiene and audit readiness.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as the primary point of contact for IT requests via ticketing system, email, chat, phone, and desk-side support, serving as the senior escalation point for unresolved issues.
•Administer Microsoft 365 and Entra ID user lifecycles (provisioning, license assignment, group memberships, offboarding) and manage Exchange Online, Teams, and SharePoint/OneDrive permissions.
•Manage the device fleet through Microsoft Intune across Windows and macOS (enrollment, configuration profiles, application deployment, and compliance policies).
•Own the hardware lifecycle including laptop imaging/configuration, deployment to new hires, maintaining asset and license inventory, managing peripherals, and responsible e-waste disposal.
•Deliver end-user training (new hire onboarding, refresher sessions, how-to guides, office hours) and help foster safe AI adoption while performing root-cause analysis and partnering on security hygiene and audit evidence gathering.

Key Requirements

•4+ years in a dedicated help desk, service desk, or desktop support role with experience as an escalation point or senior technician.
•Exceptional customer service and communication skills, translating technical issues into plain language while staying calm and trust-building.
•Experience teaching or training end users, with patience to explain concepts in multiple ways.
•Hands-on experience using AI tools (Copilot, Claude, ChatGPT, or similar) with curiosity about how to apply them safely.
•Direct administration experience with Microsoft 365, Entra ID, and Intune, including users, groups, licenses, devices, and policies.

Skills:Customer serviceCommunicationTraining and onboardingTroubleshootingAutonomy

Languages:English

Tech Stack:Microsoft 365Entra IDIntuneExchange OnlineTeamsSharePointOneDriveMicrosoft IntuneWindows 11MacOSPowerShellJira Service ManagementServiceNowFreshserviceClaudeCopilotChatGPTAI toolsITSMTicketing system

Company Brief

Piedmont Global

Piedmont Global is a staffing and consulting firm that provides talent acquisition, workforce solutions, and consulting services across technology, finance, and operations to help organizations scale and execute projects.

Industry: Recruitment Agencies

Company Size: Small (11 to 50 employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: United States

Website

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Piedmont Global

1 week ago

Sr. IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as the primary point of contact for IT requests via ticketing system, email, chat, phone, and desk-side support, serving as the senior escalation point for unresolved issues.
•Administer Microsoft 365 and Entra ID user lifecycles (provisioning, license assignment, group memberships, offboarding) and manage Exchange Online, Teams, and SharePoint/OneDrive permissions.
•Manage the device fleet through Microsoft Intune across Windows and macOS (enrollment, configuration profiles, application deployment, and compliance policies).
•Own the hardware lifecycle including laptop imaging/configuration, deployment to new hires, maintaining asset and license inventory, managing peripherals, and responsible e-waste disposal.
•Deliver end-user training (new hire onboarding, refresher sessions, how-to guides, office hours) and help foster safe AI adoption while performing root-cause analysis and partnering on security hygiene and audit evidence gathering.

Key Requirements

•4+ years in a dedicated help desk, service desk, or desktop support role with experience as an escalation point or senior technician.
•Exceptional customer service and communication skills, translating technical issues into plain language while staying calm and trust-building.
•Experience teaching or training end users, with patience to explain concepts in multiple ways.
•Hands-on experience using AI tools (Copilot, Claude, ChatGPT, or similar) with curiosity about how to apply them safely.
•Direct administration experience with Microsoft 365, Entra ID, and Intune, including users, groups, licenses, devices, and policies.

Skills:Customer serviceCommunicationTraining and onboardingTroubleshootingAutonomy

Languages:English

Company Brief

Piedmont Global

Industry: Recruitment Agencies

Company Size: Small (11 to 50 employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: United States

Website