IT Senior Support Analyst (Onsite Vancouver)

boomi
Vancouver
Workplace: OnsiteFull timeCAD 76,236 - 95,296 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Troubleshooting","Incident management","Relationship management","Communication","Mentoring"]

Serve as the primary IT support contact for the Vancouver office, handling end-user inquiries across productivity suites, video conferencing, identity management, and device systems. Triage and resolve incidents and requests, manage support delivery and escalation for the service desk, and maintain accurate outage updates. Support other regions (US, EMEA, APJ), troubleshoot hardware/software and networks, and help mentor teams while partnering with vendors to improve service quality and minimize MTTR.

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boomi
boomi
4 days ago

IT Senior Support Analyst (Onsite Vancouver)

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Last checked: 21 hours agoStatus: Live

Job Summary

Serve as the primary IT support contact for the Vancouver office, handling end-user inquiries across productivity suites, video conferencing, identity management, and device systems. Triage and resolve incidents and requests, manage support delivery and escalation for the service desk, and maintain accurate outage updates. Support other regions (US, EMEA, APJ), troubleshoot hardware/software and networks, and help mentor teams while partnering with vendors to improve service quality and minimize MTTR.
Location: Vancouver
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Be the primary IT support contact for the Vancouver office and resolve local IT inquiries.
  • •Provide end-user technology support within IT End User Support operations.
  • •Manage support delivery, including investigating and resolving incidents and handling escalations with timely outage updates.
  • •Address end-user issues involving hardware, software installation/access, and networks.
  • •Recommend troubleshooting and technology improvements, coordinate with internal/external service providers, and support global offices as needed.
Travel: Medium travel

Pay and Benefits

Salary: CAD 76,236 - 95,296 annually

Key Requirements

  • •Bachelor of Science degree in computer science, information systems, information security, math, decision sciences, risk management, or a related business/technology discipline (or equivalent experience).
  • •5+ years of experience in the IT industry.
  • •5+ years of System Administration experience.
  • •Strong networking fundamentals including load balancing, TCP/IP, and IP/DNS/HTTP.
  • •5+ years managing enterprise productivity and collaboration systems such as Google Workspace and Slack.
Experience:Enterprise ITMulti-siteSystem administration
Education:Bachelor's
Skills:TroubleshootingIncident managementRelationship managementCommunicationMentoring
Languages:English
Tech Stack:Google WorkspaceSlackMicrosoft email/documentsVideo conferencingIdentity managementLoad balancingTCP/IPDNSHTTPPowershellPerlVBScriptSQL ScriptingAWSAzureITSM

Company Brief

boomi
Provides a cloud-native integration platform (iPaaS) enabling enterprises to connect applications, data, APIs and workflows for hybrid and multi-cloud environments. Offers tools for integration, API management, master data management, and workflow automation.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Chesterbrook, United States
Founded: 2000
WebsiteLinkedIn