Field Service/Customer Engineer II - Etch

Applied Materials
New York
Workplace: OnsiteFull timeUSD 31 - 42.4 hourlyFunction: Field Service, Maintenance & Skilled TradesSkills: ["Customer satisfaction","Communication","Problem-solving","Safety awareness"]

Serve as a customer-facing field service engineer installing, maintaining, and upgrading etch equipment. Troubleshoot using digital analytics, apply diagnostic techniques, and perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers and partner engineers on escalation calls to address fab issues, verify operational quality, follow safety procedures, and support customer satisfaction through clear communication.

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FursaFursa
Applied Materials
Applied Materials
2 months ago

Field Service/Customer Engineer II - Etch

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a customer-facing field service engineer installing, maintaining, and upgrading etch equipment. Troubleshoot using digital analytics, apply diagnostic techniques, and perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers and partner engineers on escalation calls to address fab issues, verify operational quality, follow safety procedures, and support customer satisfaction through clear communication.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Perform startup activities through Tier II with limited support and complete qualifications with minimal assistance.
  • •Carry out preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Respond to fab issues by communicating with engineers in other locations and participating in escalation conference calls.
  • •Verify operational quality of system equipment; follow checklists and procedures and ensure correct revisions of procedures and schematics.
  • •Maintain customer satisfaction through clear, consistent communication and execute corrective action plans based on customer feedback.
Travel: Medium travel

Pay and Benefits

Salary: USD 31 - 42.4 hourly

Key Requirements

  • •Has developed specialized skills through job-related training and considerable on-the-job experience.
  • •Completes work with a limited degree of supervision and can act as an informal resource for colleagues with less experience.
  • •Is proficient on the primary toolset and can acquire additional systems and applications.
  • •Can complete qualifications with minimal assistance and perform quality repairs.
  • •Uses diagnostic techniques and documentation/test equipment to address atypical or infrequently occurring problems.
Experience:Semiconductor equipmentManufacturing
Skills:Customer satisfactionCommunicationProblem-solvingSafety awareness
Tech Stack:Digital analyticsDiagnostic techniques

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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