Carvana

8 months ago

Team Lead, Market Operations - Indianapolis - Greenfield, IN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead daily operations for a local Carvana market hub, ensuring strong market performance, employee engagement, and a standout customer experience. Manage and develop a team of Customer Advocates—interviewing, onboarding, coaching, and setting performance goals. Monitor and present regular reports to upper management, drive process and customer-experience improvements, and step in when needed to resolve sensitive customer issues and support logistics.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub across market launch, operations, logistics, and consumer branding to support ongoing market success.
•Be a continuous positive force in the market, creating strong morale and team spirit.
•Help interview, select, onboard, and train Customer Advocates; provide tools and guidance for employee development.
•Develop team performance through feedback, performance check-ins, and goal setting; reinforce accomplishments and recognition.
•Generate and monitor regular reports and present updates to upper management while managing complex, sensitive customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Prior experience with strategic planning and process improvement while guiding teams to exceed goals.
•Excellent interpersonal and leadership skills, with the ability to diagnose and solve problems while maintaining focus on the customer experience.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipInterpersonal skillsProblem-solvingCoachingStrategic planning

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

8 months ago

Team Lead, Market Operations - Indianapolis - Greenfield, IN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub across market launch, operations, logistics, and consumer branding to support ongoing market success.
•Be a continuous positive force in the market, creating strong morale and team spirit.
•Help interview, select, onboard, and train Customer Advocates; provide tools and guidance for employee development.
•Develop team performance through feedback, performance check-ins, and goal setting; reinforce accomplishments and recognition.
•Generate and monitor regular reports and present updates to upper management while managing complex, sensitive customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Prior experience with strategic planning and process improvement while guiding teams to exceed goals.
•Excellent interpersonal and leadership skills, with the ability to diagnose and solve problems while maintaining focus on the customer experience.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipInterpersonal skillsProblem-solvingCoachingStrategic planning

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website