Team Lead, Market Operations - Indianapolis - Greenfield, IN

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Problem-solving","Coaching","Strategic planning"]

Lead daily operations for a local Carvana market hub, ensuring strong market performance, employee engagement, and a standout customer experience. Manage and develop a team of Customer Advocates—interviewing, onboarding, coaching, and setting performance goals. Monitor and present regular reports to upper management, drive process and customer-experience improvements, and step in when needed to resolve sensitive customer issues and support logistics.

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FursaFursa
Carvana
Carvana
9 months ago

Team Lead, Market Operations - Indianapolis - Greenfield, IN

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Lead daily operations for a local Carvana market hub, ensuring strong market performance, employee engagement, and a standout customer experience. Manage and develop a team of Customer Advocates—interviewing, onboarding, coaching, and setting performance goals. Monitor and present regular reports to upper management, drive process and customer-experience improvements, and step in when needed to resolve sensitive customer issues and support logistics.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub across market launch, operations, logistics, and consumer branding to support ongoing market success.
  • •Be a continuous positive force in the market, creating strong morale and team spirit.
  • •Help interview, select, onboard, and train Customer Advocates; provide tools and guidance for employee development.
  • •Develop team performance through feedback, performance check-ins, and goal setting; reinforce accomplishments and recognition.
  • •Generate and monitor regular reports and present updates to upper management while managing complex, sensitive customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Prior experience with strategic planning and process improvement while guiding teams to exceed goals.
  • •Excellent interpersonal and leadership skills, with the ability to diagnose and solve problems while maintaining focus on the customer experience.
Experience:5+ years
Education:Bachelor's
Skills:LeadershipInterpersonal skillsProblem-solvingCoachingStrategic planning
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn