CUSTOMER LINE OFFICER (NL)

Allianz
Netherlands
Full timeEUR 52,700 - 67,300 annuallyFunction: Customer Support (Service Desk)Skills: ["Customer focus","Communication","Active listening","Teamwork","Judgment"]

Serve as the first point of contact for brokers and companies, delivering timely, accurate information across claims, underwriting, sales, and finance. Use phone, email, and chat to communicate effectively, record and follow up requests in customer care tools, and maintain thorough CRM data. Triage and escalate technical issues with IT, support self-service where appropriate, and uphold service-level targets while continuously improving product and service knowledge.

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FursaFursa
Allianz
Allianz
23 hours ago

CUSTOMER LINE OFFICER (NL)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the first point of contact for brokers and companies, delivering timely, accurate information across claims, underwriting, sales, and finance. Use phone, email, and chat to communicate effectively, record and follow up requests in customer care tools, and maintain thorough CRM data. Triage and escalate technical issues with IT, support self-service where appropriate, and uphold service-level targets while continuously improving product and service knowledge.
Location: Netherlands
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the first point of contact for brokers and companies, providing the information they need across claims, underwriting, sales, and finance.
  • •Use the appropriate communication channel (phone, email, chat) to create positive customer interactions.
  • •Record and follow up customer contacts and requests in customer care tools, ensuring CRM data is accurate and thorough.
  • •Identify technical problems customers face and work with the IT team to escalate them quickly.
  • •Meet service targets such as customer satisfaction, timely ticket closing, and reducing customer drop-off before resolution.

Pay and Benefits

Salary: EUR 52,700 - 67,300 annually

Key Requirements

  • •Provide first-class customer service with strong remote client management skills, including active listening and relationship building.
  • •Communicate clearly with brokers and companies via phone, email, or chat, tailoring information to each customer and situation.
  • •Use IT tools confidently and adopt new technology to improve service delivery.
  • •Record, follow up, and maintain accurate customer contact details in customer care tools and the CRM platform.
  • •Understand and continuously improve product and service knowledge at Allianz Trade, including using AI tools with basic training.
Skills:Customer focusCommunicationActive listeningTeamworkJudgment
Languages:EnglishDutch
Tech Stack:CRMCustomer care toolsAI toolsIT tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn