Aveva

1 day ago

Customer Success Manager (CSM) - Southern Europe

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own a portfolio of AVEVA customer accounts across Southern Europe, guiding onboarding, deployment, and adoption to drive faster value and stronger business outcomes. You’ll build trusted stakeholder relationships, create and execute success plans, coordinate with delivery services/partners, and identify expansion opportunities by partnering with Sales. Serve as the voice of the customer internally to support continuous improvement across AVEVA products and services.

Location: Paris, Madrid

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage existing customer accounts by owning success planning, regular engagement, and trusted stakeholder relationships.
•Lead onboarding by setting expectations, aligning on business goals, and accelerating deployment readiness using AVEVA resources and services.
•Coordinate deployment with Delivery Services and/or AVEVA partners, including architecture definition, PI rollout prioritization, roadmap, and services budget.
•Drive adoption by defining success plans, educating on AVEVA use cases, leveraging workshop services, and expanding adoption of strategic offerings.
•Identify expansion opportunities and partner with Sales to generate new business revenue based on deep customer knowledge.

Travel: Medium travel

Key Requirements

•5+ years of experience in similar customer success/customer-facing roles.
•Strong verbal and written communication and presentation skills for AVEVA solutions and business initiatives.
•Experience working with cross-functional and geographically distributed teams.
•Experience with project and program management methodologies and techniques.
•Proficiency using CRM systems and tools such as Office 365, SharePoint, Power BI, Salesforce, and Workday.

Experience:5+ yearsManufacturingServices

Skills:CommunicationPresentationRelationship managementOrganizational skillsPrioritization

Languages:ItalianFrenchSpanishEnglish

Tech Stack:CRMOffice 365SharePointPower BISalesforceWorkdayEngineeringE3DPI SystemHistorianInTouchSystem PlatformSCADAMESOperations ManagementPredictive AnalyticsAIMCONNECTCloud

Company Brief

Aveva

Provides industrial software for engineering, design, and information management across industries including oil & gas, manufacturing, and utilities. Delivers solutions for digital transformation, asset performance, and operations optimization.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 1967

Glassdoor: 3.6

Website LinkedIn

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Aveva

1 day ago

Customer Success Manager (CSM) - Southern Europe

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Paris, Madrid

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage existing customer accounts by owning success planning, regular engagement, and trusted stakeholder relationships.
•Lead onboarding by setting expectations, aligning on business goals, and accelerating deployment readiness using AVEVA resources and services.
•Coordinate deployment with Delivery Services and/or AVEVA partners, including architecture definition, PI rollout prioritization, roadmap, and services budget.
•Drive adoption by defining success plans, educating on AVEVA use cases, leveraging workshop services, and expanding adoption of strategic offerings.
•Identify expansion opportunities and partner with Sales to generate new business revenue based on deep customer knowledge.

Travel: Medium travel

Key Requirements

•5+ years of experience in similar customer success/customer-facing roles.
•Strong verbal and written communication and presentation skills for AVEVA solutions and business initiatives.
•Experience working with cross-functional and geographically distributed teams.
•Experience with project and program management methodologies and techniques.
•Proficiency using CRM systems and tools such as Office 365, SharePoint, Power BI, Salesforce, and Workday.

Experience:5+ yearsManufacturingServices

Skills:CommunicationPresentationRelationship managementOrganizational skillsPrioritization

Languages:ItalianFrenchSpanishEnglish

Tech Stack:CRMOffice 365SharePointPower BISalesforceWorkdayEngineeringE3DPI SystemHistorianInTouchSystem PlatformSCADAMESOperations ManagementPredictive AnalyticsAIMCONNECTCloud

Company Brief

Aveva

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 1967

Glassdoor: 3.6

Website LinkedIn