Warehouse Operative and Customer Support (m/f/d)

Fastenal
Nottingham
Workplace: OnsiteFull timeGBP 27,000+ annuallyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Working under pressure"]

Support customers while working hands-on in the warehouse. Handle incoming calls and emails, understand customer needs, purchase stock, and keep customers updated, alongside warehouse duties like picking, packing, receiving, cycle counts, and shipping/processing goods in. Thrive in a fast-paced environment and use POS operations; IT skills are advantageous. Requires a full UK driving license and offers progression.

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Fastenal
Fastenal
1 day ago

Warehouse Operative and Customer Support (m/f/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Support customers while working hands-on in the warehouse. Handle incoming calls and emails, understand customer needs, purchase stock, and keep customers updated, alongside warehouse duties like picking, packing, receiving, cycle counts, and shipping/processing goods in. Thrive in a fast-paced environment and use POS operations; IT skills are advantageous. Requires a full UK driving license and offers progression.
Location: Nottingham
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle incoming calls and answer emails, identify and evaluate customer needs, and engage customers to satisfaction.
  • •Purchase stock and perform general operations in the POS while communicating with colleagues and providing customer updates.
  • •Carry out warehouse picking, packing, receiving, and cycle counts.
  • •Manage shipping and process goods in through general warehouse operations.
  • •Support customers and warehouse operations in a fast-paced environment and work towards long-term progression.
Travel: Low travel

Pay and Benefits

Salary: GBP 27,000 annually
Perks:Paid LeavePension

Key Requirements

  • •Approachable, all-rounded candidate who can deliver exceptional customer service while working in a warehouse supporting role.
  • •Handle incoming calls and emails, identify and evaluate customer needs, and provide updates to customers.
  • •Experience with warehouse activities such as picking, packing, receiving, cycle counts, and managing shipping/processing goods.
  • •Full UK driving license, as you will drive a company van.
  • •Forklift licence is a big plus (can be obtained on-the-job); IT skills are advantageous.
Skills:Customer serviceCommunicationWorking under pressure
Licenses:Full UK driving license
Tech Stack:POS

Company Brief

Fastenal
Fastenal is an industrial and construction supplies distributor providing fasteners, tools, safety products, and inventory management services through a large network of stores, vending solutions, and supply chain programs for industrial and commercial customers.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Winona, United States
Founded: 1967
Glassdoor
Glassdoor: 3.6
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