French-Speaking Customer Experience Specialist

The Flex
Paris, Algeria, Tunis, Algiers, Mauritius, Port Louis, Brussels, Beirut, Rabat, Madagascar, Antananarivo, Casablanca, Lyon, Marseille
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: []

As a French-Speaking Customer Experience Specialist, you will be the voice and heartbeat of The Flex for our guests and landlords. You’ll handle inquiries in French and English, guide bookings, resolve issues, document interactions, and collaborate with Operations and Tech to optimize the user experience and drive customer delight.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
The Flex
The Flex
10 months ago

French-Speaking Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

As a French-Speaking Customer Experience Specialist, you will be the voice and heartbeat of The Flex for our guests and landlords. You’ll handle inquiries in French and English, guide bookings, resolve issues, document interactions, and collaborate with Operations and Tech to optimize the user experience and drive customer delight.
Location: Paris, Algeria, Tunis, Algiers, Mauritius, Port Louis, Brussels, Beirut, Rabat, Madagascar, Antananarivo, Casablanca, Lyon, Marseille
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Customer Support – Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.
  • •Booking Assistance – Guide guests through the reservation, check-in, and check-out processes using our PMS tools.
  • •Problem Solving – Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.
  • •Knowledge Management – Accurately document interactions, feedback, and resolutions to help improve service quality.
  • •Cross-Team Collaboration – Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.

Key Requirements

  • •Fluency in French and English (written and spoken).
  • •Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms.
  • •Excellent communication and interpersonal skills — you listen, understand, and make people feel heard.
  • •Strong organizational abilities and composure under pressure.
  • •Tech-savvy — comfortable using PMS, CRM, and digital support tools.
Languages:FrenchEnglish
Tech Stack:PMSCRM

Company Brief

The Flex
The Flex designs and sells adjustable, stretch-fit caps and casual headwear focused on comfort and modern styling. They offer fitted and flex-fit hats alongside casual apparel and accessories for everyday and sportswear use.
Industry: Fashion & Apparel
Website