Customer Success Engineer

Hightouch
London
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Interpersonal skills","Problem-solving","Teamwork","Curiosity"]

A technically oriented Customer Success Engineer who collaborates with users to maximize platform value, reading API documentation and working with common SaaS tools. You’ll partner with Solutions Architects, Engineers, Marketing, and Operations to ensure stellar customer experiences, wear many hats in a startup environment, and drive adoption across the customer journey while staying curious and proactive.

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FursaFursa
Hightouch
Hightouch
7 months ago

Customer Success Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

A technically oriented Customer Success Engineer who collaborates with users to maximize platform value, reading API documentation and working with common SaaS tools. You’ll partner with Solutions Architects, Engineers, Marketing, and Operations to ensure stellar customer experiences, wear many hats in a startup environment, and drive adoption across the customer journey while staying curious and proactive.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Collaborate with customers directly to ensure they gain maximum value from the platform across channels (Intercom, Slack, phone, email).
  • •Read API documentation and leverage standard SaaS tools (CRMs, ESPs, ERPs) to support customer success.
  • •Coordinate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations to drive cross-functional impact.
  • •Identify customer needs, communicate findings, and help shape product and processes to improve the customer journey.
  • •Proactively learn, teach others, and adapt to a fast-changing startup environment to deliver excellent customer experiences.

Key Requirements

  • •2+ years in a customer-facing role.
  • •Technical background either through experience or education.
  • •Conversant in SQL or willing to learn the basics and a few more advanced topics.
  • •Strong discovery and interpersonal skills.
  • •High proficiency in reading, writing, and speaking English.
Experience:2+ yearsSaaSMarketing tech
Skills:CommunicationInterpersonal skillsProblem-solvingTeamworkCuriosity
Languages:English
Tech Stack:SQLAPIsIntercomSlack

Company Brief

Hightouch
Provides a reverse ETL platform that syncs customer and product data from data warehouses to operational tools, enabling analytics-driven activation across sales, marketing, and support systems.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn