14 hours ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own the end-to-end relationship for clinics using Simbie’s AI voice agent after onboarding. You’ll track retention (GRR) and expansion (NRR), serve as the in-depth escalation point, and lead client meetings with data-backed reporting and proposals. In a fast-moving early team, you’ll de-escalate under pressure, resolve urgent issues in real time, and identify repeatable manual work to help design automation.

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own maintenance and expansion of the live client base after onboarding handoff, including renewal and growth.
•Monitor client portfolio health using retention (GRR) and expansion (NRR) metrics.
•Act as the escalation point for relationship issues, deciding severity, proactively communicating incidents, and closing out escalations.
•Run client meetings and create reporting and data-substantiated expansion proposals.
•Identify repeatable manual processes and partner on automation design to eliminate parts of the queue.

Pay and Benefits

Salary: USD 85,000 - 130,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•4–7 years of client-facing ownership with measurable outcomes (GRR/NRR), upsells, and responsibility for a book of accounts; or several years leading practice-management operations managing physician relationships and operational escalations.
•Strong, fast, warm communication with clinic staff from front desk through physicians.
•An owner mindset that takes responsibility for issues until resolved.
•Ability to calmly de-escalate under pressure.
•Healthcare-operations fluency (preferred) and comfort operating in ambiguity and fast-changing processes.

Experience:3-7 yearsHealthcareHealthcare operations

Skills:CommunicationAccountabilityOwner mindsetDe-escalationData-driven reporting

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Simbie AI

Builds AI-driven conversational agents and automation tools to help businesses streamline customer interactions, generate content, and improve productivity using natural language processing and machine learning models.

Industry: AI & Machine Learning

Website

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Simbie AI

14 hours ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own maintenance and expansion of the live client base after onboarding handoff, including renewal and growth.
•Monitor client portfolio health using retention (GRR) and expansion (NRR) metrics.
•Act as the escalation point for relationship issues, deciding severity, proactively communicating incidents, and closing out escalations.
•Run client meetings and create reporting and data-substantiated expansion proposals.
•Identify repeatable manual processes and partner on automation design to eliminate parts of the queue.

Pay and Benefits

Salary: USD 85,000 - 130,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•4–7 years of client-facing ownership with measurable outcomes (GRR/NRR), upsells, and responsibility for a book of accounts; or several years leading practice-management operations managing physician relationships and operational escalations.
•Strong, fast, warm communication with clinic staff from front desk through physicians.
•An owner mindset that takes responsibility for issues until resolved.
•Ability to calmly de-escalate under pressure.
•Healthcare-operations fluency (preferred) and comfort operating in ambiguity and fast-changing processes.

Experience:3-7 yearsHealthcareHealthcare operations

Skills:CommunicationAccountabilityOwner mindsetDe-escalationData-driven reporting

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Simbie AI

Industry: AI & Machine Learning

Website