Customer Success Manager

Simbie AI
New York
Workplace: RemoteFull timeUSD 85,000 - 130,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-7 yearsSkills: ["Communication","Accountability","Owner mindset","De-escalation","Data-driven reporting"]

Own the end-to-end relationship for clinics using Simbie’s AI voice agent after onboarding. You’ll track retention (GRR) and expansion (NRR), serve as the in-depth escalation point, and lead client meetings with data-backed reporting and proposals. In a fast-moving early team, you’ll de-escalate under pressure, resolve urgent issues in real time, and identify repeatable manual work to help design automation.

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FursaFursa
Simbie AI
Simbie AI
1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own the end-to-end relationship for clinics using Simbie’s AI voice agent after onboarding. You’ll track retention (GRR) and expansion (NRR), serve as the in-depth escalation point, and lead client meetings with data-backed reporting and proposals. In a fast-moving early team, you’ll de-escalate under pressure, resolve urgent issues in real time, and identify repeatable manual work to help design automation.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own maintenance and expansion of the live client base after onboarding handoff, including renewal and growth.
  • •Monitor client portfolio health using retention (GRR) and expansion (NRR) metrics.
  • •Act as the escalation point for relationship issues, deciding severity, proactively communicating incidents, and closing out escalations.
  • •Run client meetings and create reporting and data-substantiated expansion proposals.
  • •Identify repeatable manual processes and partner on automation design to eliminate parts of the queue.

Pay and Benefits

Salary: USD 85,000 - 130,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •4–7 years of client-facing ownership with measurable outcomes (GRR/NRR), upsells, and responsibility for a book of accounts; or several years leading practice-management operations managing physician relationships and operational escalations.
  • •Strong, fast, warm communication with clinic staff from front desk through physicians.
  • •An owner mindset that takes responsibility for issues until resolved.
  • •Ability to calmly de-escalate under pressure.
  • •Healthcare-operations fluency (preferred) and comfort operating in ambiguity and fast-changing processes.
Experience:3-7 yearsHealthcareHealthcare operations
Skills:CommunicationAccountabilityOwner mindsetDe-escalationData-driven reporting

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Simbie AI
Builds AI-driven conversational agents and automation tools to help businesses streamline customer interactions, generate content, and improve productivity using natural language processing and machine learning models.
Industry: AI & Machine Learning
Website