Customer Support Specialist

Openlane
United States
Workplace: RemoteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer-focused","Organizational","Problem-solving","Communication","Self-directed learning"]

Provide superior technical support and troubleshooting for customers using the OPENLANE platform. Identify and resolve technical and end-user application issues, educate customers on best practices, and support continuous product improvements. Document research and customer interactions in Salesforce (CRM), ensure quality of resolution, and escalate complex issues. Serve as a subject matter expert for training material development while working with the Customer Service Manager to support internal and external customers.

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FursaFursa
Openlane
Openlane
2 weeks ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: first listed 2 weeks ago

Job Summary

Provide superior technical support and troubleshooting for customers using the OPENLANE platform. Identify and resolve technical and end-user application issues, educate customers on best practices, and support continuous product improvements. Document research and customer interactions in Salesforce (CRM), ensure quality of resolution, and escalate complex issues. Serve as a subject matter expert for training material development while working with the Customer Service Manager to support internal and external customers.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Identify, research, and resolve technical and end-user application failures and deficiencies.
  • •Ensure follow-through on directives, bulletins, and schedules from management.
  • •Proactively identify product improvement opportunities to enhance ease of use and functionality.
  • •Educate and coach customers on best practices for using OPENLANE products and services.
  • •Document research and customer interactions in Salesforce (CRM) to support product and service reliability; escalate issues requiring advanced expertise.

Pay and Benefits

Salary: USD 17 - 19 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveLife Insurance

Key Requirements

  • •Bachelor’s degree or equivalent work experience.
  • •2+ years customer service / contact center experience.
  • •General automotive knowledge.
  • •Experience troubleshooting hardware, software, and network related issues.
  • •Ability to communicate clearly and concisely, both orally and in writing.
Experience:2+ yearsContact centerAutomotive
Education:Bachelor's
Skills:Customer-focusedOrganizationalProblem-solvingCommunicationSelf-directed learning
Tech Stack:SalesforceCRMFive9SlackGoogle Suite

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn