Support Executive

Landeed
Hyderabad, Mumbai, Chennai, Bengaluru
Workplace: OnsiteFull timeINR 240,000 - 500,000 annuallyFunction: Product ManagementExperience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Teamwork","Customer service","Empathy"]

Join Landeed as a Support Executive to empower multilingual customer support across phone, email, and chat. You will develop product knowledge, resolve issues, log interactions in CRM, and collaborate with product teams to drive improvements. Ideal candidates have 1-3 years in support, strong communication in English plus a regional language, and a customer-centric mindset.

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FursaFursa
Landeed
Landeed
2 years ago

Support Executive

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Last checked: 13 hours agoStatus: Live

Job Summary

Join Landeed as a Support Executive to empower multilingual customer support across phone, email, and chat. You will develop product knowledge, resolve issues, log interactions in CRM, and collaborate with product teams to drive improvements. Ideal candidates have 1-3 years in support, strong communication in English plus a regional language, and a customer-centric mindset.
Location: Hyderabad, Mumbai, Chennai, Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Multilingual customer support across channels (phone, email, chat), ensuring customer satisfaction in English and at least one regional language
  • •Develop a comprehensive understanding of Landeed products and services to assist customers effectively and stay informed about new features
  • •Address customer inquiries, resolve issues promptly, and escalate complex cases as necessary; log all interactions in CRM
  • •Collect and analyze customer feedback to aid in product development and improvement
  • •Collaborate with technical and product teams to understand challenges and contribute ideas for product enhancements

Pay and Benefits

Salary: INR 240,000 - 500,000 annually

Key Requirements

  • •Bachelor’s degree in any field; additional qualifications in customer service or related areas are beneficial
  • •1-3 years of experience in a customer support or similar role, with a preference for candidates familiar with tech or real estate sectors
  • •Excellent communication in English and proficiency in at least one regional language (Kannada, Telugu, Hindi, Tamil, or Marathi)
  • •Strong analytical and problem‑solving skills
  • •Experience with customer support software, CRM systems, and productivity tools; quick learner with new technology platforms
Experience:1-3 yearsTechReal estate
Education:Bachelor's
Skills:CommunicationProblem-solvingTeamworkCustomer serviceEmpathy
Languages:EnglishKannadaTeluguHindiTamilMarathi
Tech Stack:CRMCustomer support software

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Landeed
Provides online property and rental management solutions aimed at simplifying leasing, tenant onboarding, and landlord-tenant workflows through a digital platform for residential property management.
Industry: PropTech
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